Windows 7 Professional System Rating

[gezster]

Hello,

I have a Windows 7 pro stsrem that Dosn't have a system rating.
When I click on "system rating not available", then "rate this computer", it goes thought the motions, and then displays the following message :-

The windows expericence index for your system could not be computed

cannot complete assessment.
The assesment or other operation did not complete sucessfully. this is due to an error being reported from the operating system, driver, or other component.

Ive turned of my firewall, and the windows one, and run the procedure again, but go the same result.
I tried to look in the event log, but i do not know what im looking for.

Please can someone advise me on what i can do to fix this ?

Thanks

 

[hairlessupportmonkey]

do you know how to access the windows Event Logs?

ACSS - SME
General Geek

 

[linney]

There are some suggestions on forums that the Windows Experience Index has become corrupted, if it has then this fix might help.

Here is the fix I found with some help from a few forums.

Go to C:\Windows\Performance\WinSAT\DataStore
Delete all of the files
Reboot (might not be necessary)
Rerun the assessment

Windows Experience Index
thread1583-1352263

 

[BadBigBen]

besides what Linney suggested, I would look at updating drivers or even installing drivers that may be missing, e.g. GFX Card, SATA/RAID drivers...

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[gezster]

hairlessupportmonkey - Yes, I know how to access the event logs, I just dont know where to start looking for errors relating to Windows Experiance Rating.

BadBigBen - Thanks for the advice. The only thing(s) that are in the "Other Devices" list are a PCI MODEM and UNKNOWN DEVICE (which I believe to be a Creative Game Port). I marked both as Disabled, ran the test again, but got the same error .
It gets to the last check (Disk Performance) then produces the error window.

Linney - I had 3 files in the Dir. All similar to 2011-08-13 01.55.10.075.winsat. I deleted all the Files and run the test agian. Same error. No new files created in the DIR.
Rebooted pc and tried again. Same error message. I checked the folder after reboot and after the test. No files in the dir still.

I found a Windows Experiance Rating amendment program, but I do want want to resorted to such tactics just to get a Rating score.

Any other ideas ?

 

[linney]

Perhaps some other program is interfering. I have heard in the past that certain Anti Virus software like Kapersky might do so.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/default.aspx/kb/929135

http://www.google.com.au/search?q=w...&ie=&oe=&redir_esc=&ei=lfN0TpD2C8-yiQelxojODQ

 

[BadBigBen]

I suggest you download the drives manufacturers tools to check the SMART status of your drives and to run a diagnostic...

then run CHKDSK on the drive, once the above tool states that the drive is safe and sound, if the drive is faulty then transfer data ASAP and replace the drive...

if all the above is good and done with, then I would suggest you update the SATA drivers, and as suggested the chipset drivers...

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[rclarke250]

Even though it has drivers from the windows 7 install, check to see if you chipset needs the Intel rapid storage matrix driver, There has been an update to the driver and application that can fix some strange hard drive happenings. Fixed an issue with a new install of windows 7 for me, on a SSD that would crash when trying to wake up, and the log files reported an error connecting to the hard drive.