Win32k.sys and 0x0000008e Terminal Server Crash

[SamanthaW]

I have a Windows Server 2003 (SP2) that is experiencing 0x0000008e crashes when a user logs off and their session closes. Not all users are casuing this error and it is occuring about twice a week. To date only Accountants who use software specific to their needs are causing these random crashes however trying to determine which software drivers are causing this is proving to be difficult as each crash is a result of the user using different applications throughout the day.

WinDbg suggests it is an issue with the Win32k.sys file and the Microsoft KB article 2581128 describes the exact condition however they will not release the hotfix which contains a later version of the Win32k.sys file.

Any suggestions on how to determine the cause of this issue would be greatly appreciated.

 

[SamanthaW]

To anyone else that has this problem, Microsoft came back with the following:

http://support.microsoft.com/kb/2567053

It didn't work the first time so the uninstalled and reinstalled following the article below

http://support.microsoft.com/kb/897225