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win2000 server admin access denied

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PaulL55

IS-IT--Management
Jul 20, 2005
7
US
Hello,
I am getting an access denied error. I am using windows 2000 server with the Veritas backup software. We have had this setup for quite some time with no problems. Now about a week ago the backup gets a access denied error when trying to connect to the computer running win2000 server. The veritas is on another server backing up via a remote agent backup of a network drive. The other win2000 servers are backing up just fine. We are logged in as an admin when the problem occurs.

Does anyone have any idea why this would happen? The password has not changed, niether have the permissions.

Also, if you go to run and type in the UNC to the win2000 server (as admin) that we are trying to backup it trys to authenticate and asks for a username and password.

Any help and/or suggestions are appreciated.

Thanks a lot,
-Paul
 
Check your error logs inside 'Event Viewer'. What do they tell you?

Are you logged in as 'local' admin or 'domain' admin?
 
Hi,

If you don't find anything on Veritas website, check your GPO, who has access to backup.
 
Thanks for the replies. There are no error events or anything in the event viewer. It is logged in as a domain admin when it fails. The GPO is not the problem.

Any other thoughts?

Thanks a lot,
Paul
 
Incase you haven't done so already I'll just point out a few quick things to check:

-make sure you have all the updates for Veritas (there might even be a hotfix out there for this problem..haven't checked yet)

-check the job log in veritas to see exactly what/where the error is. does the access denied error appear when trying to connect to the server or to a particular file/folder on that server?

-under the job setup re-enter the username and password for that particular server. I know you said it hasn't changed but might as well try it anyway...only takes a second

-after each change run a test job and see if the job will fail again or not

If none of that works we'll have try something else till it works :)

 
OK... if you are hitting the server from your backup server with the UNC (\\servername\c$) and are getting prompted for a user ID and password when you hit that share, the account you are logged in as does not have admin privileges on the server you are trying to backup.... as a standard practice, I like to logon to my "backup server" with the same account that I’m using for the backup service (I.E. domain\backupsvc) that way I know that I can check any network resources and if I have access with that account, I know that its going to get backed up.

Now, if you can’t get in at all when you hit the \\servername\c$ share then the computer account for "servername" is corrupt and you should remove the server from the domain and re-add it. That should do it.


"Experince That Counts
 
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