Win XP crashed hard by Ontrack SystemSuite 4

[scruffyfish]

So a brand new machine... XP loaded and running (after many driver updates) and then install Ontrack. Wow total lockup.. safe mode access only, had to reformat the whole system!! Ontrack claims that it is an xp/hardware conflict.. hmmm sounds like Bill G., but disabling various devices in safe mode does not resolve. Has anybody else had this problem.. Ontrack support has been no help and I am sick of reformatting the machine!!
boyce

 

[HAK]

Perhaps this will be of no help to you but I have been using XP ever since it was released and I have been using systemsuite for over 5 years now. I have installed the latest versions of SS and Powerdesk and have not had any problems. As a matter of fact it is very difficult to get XP to fail. The only thing so far that I have seen to cause XP to fail was running an Adaptec USB 2 card with drivers that were not XP compatable. I don't know if you have done this already but you MUST be sure all of your disk controllers, Audio, Video, etc, etc has the most current XP drivers. By experience, I have found that you are better off going to the Vendor site rather then the Microsoft site. I would certainly look at your disk drivers since SS does work with those???

I hope you work everything out OK

Best Regards,
George Davis

 

[scruffyfish]

Well... The group at the Ontrack help desk said that it was my USB 2.0 drivers that came on with the GigaByte motherboard... The touble with this is the computer runs GREAT without system suite on (near 2 weeks with no crashes hang-ups...nothing) but if i install ontrack now, it will lock up entirely (cycles throught the blue-screen reboot, no login possible) So then I boot into safe-mode, and disable the usb 2.o device, and still get the error. Would this not resove the conflict??? Or is there another step to this... I would love to have the utilities work for me, but am unable to justify half the time that this has cost me.... Still, if nothing else, I am stubborn. I will try again, but would like to have more info before i lock this baby up again!!! Thanks...
Boyce

 

[linney]

From the web at;

http://groups.google.com/groups?sourceid=navclient&q="Ontrack+SystemSuite+4"+windows+xp+problem

" The virus scanner supplied with Ontrack SystemSuite 4 works well but does
not work with Fast user switching. This a known problem and I am told
Ontrack are working on a fix."

 

[scruffyfish]

seems to be a problem with the firewall.. The first time I select it after loading, the computer drops. I did run some of the other applications without issue the last time I loaded the application... What are the odds that the firewall is directly conflicting with something on the computer?? thanks for the info..
Boyce

 

[HAK]

Hi... This is probably a Dumb Question but did you go to your Motherboard Site to see if there was a firmware or newer USB drivers, patch's. In addition, I am using Zone Alarm Pro 3.x with XP and Fast.exe and have had not problems either?

Also, I am asuming you are using USB 2 and not USB 1 is that correct? One other suggestion, if you have a newer motherboard, there are usually Flash Bios updates, and they usually solve a lot of problems. If you are familiar with flashing your Bios, check with your vendors site. Usuall they will also have easy, step by step instructions to install same. One other quick thought, have you tried re-installing XP. Sometimes, as the re-install in going in, XP will detect your hardware and it will choose drivers that may replace the ones you have now, assuming of course, that it is a driver problem.

Best Regards,
George

 

[scruffyfish]

K....Update here.. I have reinstalled XP many times, and even considered going back to 2000pro. I have all of the latest driver updates (inluding flash bios) and have decided not to install the firewall portion of the suite, so that my computer will run. It has worked well in all areas of the suite, except the drive utilities.. Thank you all for suggestions, but i think that the suite will not work with my configuration!!
boyce