Win 98 Client not receiving TS License

[timbob]

I have a single client accessing our network remotely through a Citrix NFuse page with a Windows 98 OS. The user is able to log into and be authenticated by our firewall. They get to the NFuse page and see the application icons for which they have security. No matter which one they click on they get the message, "Network or dialup problems are preventing communication with the Citrix server etc.....". First thing I did was have the user delete the HKLM\Software\Microsoft\MSLicensing\Store and HKLM\Software\Microsoft\MSLicensing\HardwareID keys in the registry. User reconnected and got the same error. On the license server I notice that the client was issued a temporary license at the time it tried to reconnect. Having the user take another look at the registry on her workstation, there was no License000 folder under the store key so the license never made it back to her. I had the user change her computer's name and reconnect. Again, the programs would not launch and gave the error mentioned above. I looked at the license server and sure enough it had now issued another temporary license with the new computer name. But again, back in her PC's registry there was no evidence of the license being received. Both the servers can see one another as verified by pings. Any takers? I have tried many other things too. More than I care to mention. We are running on an NT4 network. My terminal servers are running W2K SP3 and MetaFrame 1.8 SP3. My license server is located on one of my Citrix Master Browsers. It was recently moved but has been issuing TSCals for more than a month without incident until now. This user had a valid TSCal on her machine until about three days ago when it expired. As best I can tell her machine was in the middle of updating/renewing that license when our firewall blew chunks. She has not been able to get in since. As with the temporary licenses, her renewed TSCal shows as being issued in the license server but it appears the interupted connection prevented it from getting back to her workstation. Thanks for your time!

 

[criticalUpdate]

Is the terminal server license server activated?

Jeff

 

[timbob]

Yes. It is activated with a total of 200 TSCals of which 112 have been issued as of this morning, so 88 are available. Also, the whole time the problem with this client has been happening the license server has continued to renew expiring licenses and issue new ones for clients as needed, except of course for the client in question.

 

[criticalUpdate]

Is PPPoE involved?

Jeff

 

[timbob]

No. The user is a subscriber to AOL using a TimeWarner/RoadRunner cable connection. When you mentioned PPPoE I thought yes at first because the user did tell me she had to log on to AOL to get connected. So, unlike most non-PPPoE cable connections her internet is not 'always on'. If she just starts IE6 and tries to cruise to a web page it will tell her page cannot be displayed. She has to start and log onto AOL first and then she can minimize her AOL explorer and start IE6 and go wherever she wants. That sound like a PPPoE type of set up to me, but when I had her check her network settings it is not set up that way. Your question did spark a conversation with the user that may be fruitful, though. I asked her how long she had been connecting via cable modem and she said a couple of months. So I asked her if she had used dial up when she first connected to our Citrix Web portal. She said yes. I asked if she had renewed a TSCal before last week after switching to Cable and she said no. So, what if the TSCal is not getting back to her PC? My server has proven it has heard from her as evidenced by the temporary license issued under the new computer name I had her use. However the license never shows back up in her registry's STORE key. I have asked her to install a free web dialup service since she still has a modem and a phone line. I am going to have her dial up like she used to and connect and see if that license process will complete itself. Any opinion on this POA or other input is as always appreciated.

 

[criticalUpdate]

The modem is an excellent troubleshooting attempt as far as I am concerned because I saw someone else in another newsgroup have some sort of issue that involved PPPoE with a firewall that Microsoft couldn't figure out. But at least you'll be able to isolate some issues doing it that way.

Jeff