It's to do with character encodings and MS own special way of making anything simple different and more complex than anyone else does.
I often see it with Word documents.
Best bet is to save the Word document as a text file with symbol conversions option checked. Then use that text file in the Quark document.
<honk>*:O)</honk>
Tyres: Mine's a pint of the black stuff.
Mike: You can't drink a pint of Bovril.
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