Why is this extension ringing? 1

[EValP]

I had an employee leave and a new one hired. The old employees phone rang with extension 100 as well as a few others. The new employee does not require that and I cannot understand how to remove her phone from what ever lsit it is one. I have access to the system via Hyperterminal but cannot find the appropriate area in the system to address this, can someone help?

Eric

 

[ravnz5]

We can help you if you tell us what system you have.

We all need a little help once in awhile. Tony the Phoneman..

 

[EValP]

Right, I have a Starplus STS system Software Version 20050, Prompts Version 10000. I'm not sure what else you need to know.

 

[ravnz5]

You can program through extension 100 directly or through hyperterminal. You need to enter programming and go into flash 40 for ringing options. Just remove the extension in question from the list and hit hold to save. Good luck...

We all need a little help once in awhile. Tony the Phoneman..

 

[EValP]

ravn5, I understand...to a point. I am sorry, I am not very savvy with this system, can you explain further. How do I do it with Hyperterm or what flexible button to I press after I get to flash 40 programing to access this setting?

Eric

 

[ravnz5]

Programming Steps
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).
CO LINE ATTRIBUTES
SELECT A CO L INE RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
2-76 CO Line - Incoming Ringing Assignment
Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press the RING ASSIGNMENT flexible button (Button #10). The display shows the
following information:
5. Enter a valid Destination (DDD) or (DDDD) and Ring type (R) followed by the HOLD
button. A confirmation tone sounds and the display updates.
* Internal flexible numbers range = 100-8999
To add multiple stations:
Enter: DDDDR HOLD DDDDR HOLD DDDDR HOLD...etc.
(Example: 10073 HOLD, 10083 HOLD, 10093 HOLD)
To delete a single station:
Enter: DDDD0 HOLD
(Example: 10080 HOLD)
XXX - XXX PAGE A
ENTER BUTTON NUMBER
RING ASSIGNMENTS
ENTER DDDR
The actual LCD displays a 3-digit destination field (DDD), but both a 3- or 4-digit
entry is possible.
Table 2-5: CO Line Ringing Assignments
Valid 3- and 4-Digit Destinations (DDD) and (DDDD) Valid Ring Types (R)
System Speed Bins [9020-9099], for Off-Net Ringing [0] = No Ring; unassigned; or to delete a destination
Flexible Extension Numbers* [1] = Day Ring [D]
Flexible Numbers for Voice Mail Groups 1–8* [2] = Night Ring [N]
Flexible Numbers for Hunt Groups 1–8* [3] = Day/Night Ring [DN]
Flexible Numbers for Direct Ringing to Modem* [4] = Special Only
Flexible Numbers for UCD Groups 1–8* [5] = Day/Special [DS]
[6] = Night/Special [NS]
[7] = All Modes [Day/Night/Special [A]
CO Line - Incoming Ringing Assignment 2-77
Features and Operation
To delete multiple stations:
Enter: DDDD0 HOLD DDDD0 HOLD...etc.
(Example: 10080 HOLD, 10090 HOLD)
DEFAULT … All CO lines ring at the Attendant, Station 100 during Day and Night Modes.

We all need a little help once in awhile. Tony the Phoneman..

 

[ravnz5]

Did you understand that ringing programming?

We all need a little help once in awhile. Tony the Phoneman..

 

[EValP]

Yes, I got that and checked it. One problem, the only assignments are 450D and 100N. I am not sure what to do from here.

 

[ravnz5]

450 is a hunt group. You need to remove that extension from the hunt group 450. Hunt group programming is in your manual, disk). Good Luck...

We all need a little help once in awhile. Tony the Phoneman..

 

[EValP]

I already checked that too. I found that if hunt group 450 is not listed, it rings directly, if it is, it is picked up by the auto attendant. I checked hunt group 450 and the stations assigned are 150, 151, 152, 153, 154, 155, 156 and 157. I have also check call coverage and that is not it. I am lost, I guess it may never get fixed. Thanks anyway.

 

[ravnz5]

Those extensions are your voicemail ports. If you have a voicemail card in your cabinet and dial the extension number, let's say 152, then your auto-attendant should answer. Voicemail groups are, by default, 440-447. Hunt group 450 should not have those extensions in them unless you do not have voicemail. Exactly what extension number do you not want to ring anymore on incomming calls? I'd like to get an answer for you. I'll be on the road the rest of the week, so now is a good time.

We all need a little help once in awhile. Tony the Phoneman..

 

[EValP]

Yes, when I dial those extensions, 151-157, the auto attendant does answer and I DO have voicemail. By the way, I did not set this up, I am just trying to manage it now.

At this point, when extension 100 rings with a call, if it is dialed directly from the auto attendant menus or transfered when pushing option 2 in the auto attendant, extension 100, 101, 103 and 109 rings, I don't want 103 to be included in that any longer. I really appreciate any help you have to offer.

Eric

 

[EValP]

Problem fixed.

I have checked and checked call coverage, but upon checking again, I found that flex button 1 was assigned; I did not even think to check buttons 1 - 12 being as they are to be assigned to specific extensions, button 1 DSS 101 etc...

Thanks for your help, I fixed the problem. Simple, should have known.