Why I am getting the errors below while trying to add a new email account to Outlook?

[montypython1]

Greetings,

Does anyone know why I am getting the errors below while trying to add a new email account to Outlook 2007 on my Windows 8 laptop?

I need to re-add a "live.com" account which WAS previously working in Outlook on the same computer. I decided to delete and re-add this account, in an attempt to fix an error saying the server's credentials were incorrect. As a precaution, I wrote down all the settings, then deleted the account, then re-added the account. Now it generates the following errors and will not let me add this account. I started with my original settings (which previously worked), then kept changing things to try to get it to work, as follows:

#1 Original settings (which previously worked):
Settings: incoming port=995 no SSL / outgoing port=587 TLS encrypt / SPA=NO / Outgoing server (SMTP) reqs auth=NO:
Error message #1: Log onto incoming mail server (POP3): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).
Error message #2: Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.7.0 Requested action aborted; user not authenticated

#2 Original settings modified:
Settings: incoming port=995 no SSL / 587 TLS encrypt / SPA=NO / Outgoing server (SMTP) reqs auth=YES:
Error message #1: Log onto incoming mail server (POP3): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).

#3 Original settings modified:
Settings: incoming port=995 no SSL / 587 TLS encrypt / SPA=YES / Outgoing server (SMTP) reqs auth=YES:
Error message #1: Log onto incoming mail server (POP3): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).

#4 Automatic settings using Outlook's wizard:
Settings: incoming port=110 no SSL / 25 no encrypt / SPA=NO / Outgoing server (SMTP) reqs auth=NO:
Error message #1: Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
Error message #2: Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.7.0 Must issue a STARTTLS command first

If I log directly into "

http://www.live.com"

(rather than using Outlook), I have no problem logging into my account. This confirms that my password is correct when entering it in Outlook above.

Does anyone know why I am getting the errors above?

Thanks,
Dave

 

[zelgar]

Try following the instructions at the following:

http://answers.microsoft.com/en-us/...llivecom/ebda1c18-0a94-4c6c-bce1-601851e9129f

 

[montypython1]

Hi Zelgar,

Thanks for the link. After reviewing the info, it appears that I have all the same specs as recommended:

incoming port=995 no SSL / 587 encrypt=AUTO / SPA=NO / Outgoing server (SMTP) reqs auth=YES:​

except for:

"Encryption = AUTO"​

After making the change, I still receive the error:

Error message: Log onto incoming mail server (POP3): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).​

Any other suggestions?

Thanks,
Dave