Why doesn't this set ring??? 1

[gmail2]

For the life of me I can't figure out why this phone doesn't ring. I've tried different sets (which I know are working fine) and they don't ring either. Anybody got any ideas?

DES  500
TN   016 1 04 04
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN   3739 0     MARP
     CPND
       CPND_LANG ROMAN
         NAME 
         XPLN 15
         DISPLAY_FMT FIRST,LAST
AST  NO
IAPG 0
HUNT 3676
TGAR 7
LDN  NO
NCOS 7
SGRP 0
RNPG 11
XLST
SCI  0
SCPW
SFLT NO
CAC_MFC 0
CLS  TLD DTN FBD XFA WTA THFD FNA HTD ONS
     LPR XRD AGRD CWD SWD PUA MWA RMMD SMWD LPA XHD SLKD CCSD LND TVD
     CFTA SFD MRD C6A CNID CLBD AUTU
     ICDD CDMD EHTD MCTD
     GPUA DPUA CFXA ARHA OVDD AGTD CLTD LDTD ASCD
     MBXD UDI RCC HBTA IRGD IAMD DDGA NAMA MIND
     NRWD NRCD NROD SPKD CRD PRSD MCRD
     EXR0 SHL SMSD ABDD CFHD DNDY DNO3
     USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTU
     FDSD NOVD CDMR
RCO  0
PLEV 02
CSDN
AACS NO
MLWU_LANG 0
FTR  CFW 4
FTR  SSU 0010
FTR  PHD
FTR  FDN 3676
FTR  RDL 16
DATE 24 MAR 2006

Irish Poetry - Karen O'Connor
Get your Irish Poetry Published

 

[acewarlock]

The port is bad on that card, move it to another TN.

 

[TAnselm]

Or, the ringing generator for that shelf is bad.

 

[janaya]

I would look to a ring generator card in the IPE shelf. If there is none, no phones will ring.

If you don't have a ring generator then move modem lines that dial out to that IPE and reprogram the phones/faxes to IPE shelves that have a ring generator card.

John

 

[johnpoole]

two question i would ask myself

do other phones on that card ring, if yes change the port

do other phones on that shelf ring (analog). if no, replace the ring gen on that shelf

there is not a class mark for ring allow on an analog, just digital.. that means it's got to be hardware



john poole
bellsouth business
columbia,sc

 

[NastyNed2]

Looking outside the switch, maybe the phone is bad?? Depending on what kind of phone it is, would a reversed pair make any difference?

 

[johnpoole]

never saw an analog that a rev killed the ringer. back in the old days it could change the phone number. but that was a while back

john poole
bellsouth business
columbia,sc

 

[gmail2]

No it's definitely not the handset as i've tried the handset elsewhere and it works fine. Other sets ont he same card ring, so does it just mean that the TN is getting faulty? Am I left with no option but to move the set to a different TN?

Irish Poetry - Karen O'Connor
Get your Irish Poetry Published

 

[ptsul]

Hi
Sorry it may sound stupid to ask, but did you test the unit on the MDF cable termination , without been wired (on the first cross-connecting board) forward to the telephone position?
Cause sometimes it can happens that the you got some bad connection or "water" on the cables somewhere along the line and it's cause this kind of faults, it happebs a lot with me, especially in old building or distant telephone stations.

Sorry about some mistakes in my writting english, some terms and words I don't remember in english.

 

[gmail2]

Hey, I'm the one looking for help so I'm not really in a position to call you stupid !! I have no idea how to patch a telephone directly into the MDF though. How would I go about doing that? You mgiht be onto something there, because another user here is complaining that sometimes when she terminates her calls they don't get terminated at the PBX - which I think might be down to cabling between here and our comms room.

Irish Poetry - Karen O'Connor
Get your Irish Poetry Published

 

[thephoneguy1]

have you ckeck the anlog card

 

[gmail2]

have you check the analg card

How do you mean exactly have I "checked" the card thephoneguy1??? The set works fine except for it not ringing when it receives a call. If I pick it up when I know that it's ringing I can answer the call.

Irish Poetry - Karen O'Connor
Get your Irish Poetry Published

 

[acewarlock]

Do other analog phones on that same card ring????

If they do work, then you have a bad TN PORT mov the phone from that bad TN to another one.

 

[ptsul]

Yes gmail2,
But an analog unity has two different sources and circuits, DC and AC and the ACit's for the ringing of the phone, and like I told before the AC(alternate tension) can "escape" through the cables or in the cross-connecting especially when is humid. Or the other case is that specific unity has the inging circuit F... it's very common ...
So if cannot do the test with a phone on the "comm room" more precise on the BIX connector ... it's difficult to say which one is the problem.

 

[gmail2]

Yes, other phones on the same card ring

I can check from the Comm's room by patching into the relevant VL port - do you think that would help? But I don't know how to patch directly into the MDF frame though. I've seen engineers from the phone company do it, but that's all. I'll try patching into the VL port tomorrow and see if that makes a difference. If it doesn't, do you think it's worth moving the TN to a differnet VL port?

Irish Poetry - Karen O'Connor
Get your Irish Poetry Published

 

[acewarlock]

If other phones ring on that card, then the port is BAD, So move it.