You both indicate that Microsoft seems unable or unwilling to respond effectively to customer problems. Which begs the question why would any Windows user consider actually paying for technical support from Microsoft? Over the last decade I personly have attempted to use Microsofts "knowledge base" support site, but usually find only general information about my specific computer related problems. I also agree that Microsoft is only partially responsible for rhe problems of system stability. Much of the responsibility falls on after market software producers that seem to rush into distribution before their products are sufficiently tested under the OS. A fair part of this respondsibility also falls under hardware manufacturers not fully understanding the OS; perhaps due to Microsoft too closely guarding it's all important source code. Other OS makers like Apple have a small but dedicated group of users that keep Apple in business. Unix based OS makers have potential but it seems that they too have never really captured much the the home computing markets. I recently bought a 1100 mgz PC that had an OS called, "Lindows" on it, but elected to reinstall Windows 98, because, I found Lindows just not far enough along in overall development. Lindows, seems to have great potential but the OS still lacks compatibility with other OS alternatives. However, I found out the hard way the even Windows 98 was becoming obselete as it did not fully support my new desire to edit and create digital video productions. I have Windows ME on a laptop, but found that expansions possibilities were very limited indeed. Hence the purchase of a new PC with an upgrade to XP Pro. I like the overall features of XP, but find that much of my old hardware was simply not compatible with XP. It's sad when one tries to install unsigned device drivers in a feeble attempt to make old things work on something new, but I thought, "what the heck" I can always do a system restore and get the OS under control again. You know, I discovered that even restore has limitation in reference to critical updates from Microsoft. Some restore points are disabled, and I receive messages from the restore utility that states that "Restore was unable to restore my computer" due to a critical update that was installed already. I also had a heck of a time with a Lexmark Z25 inkjet printer install recently that lead me on a wild gosse chase all over the web. I found and installed a signed XP print driver from Lemark, but found that the included software was the source of the problems. Finally, I found the solution to the problem was illiminated by selecting, "Win Print" as the default print processor over the Lexmark version. Back to my original comments where I wondered why, Microsoft, had not completely made error handling consistent with it's OS, and additionally on it's dependencies for certain conditions to be met or if not force itself to "restart the system." I shutter to think that this could potential cause significant problems to users of the OS. Thanks for the feedback, Leroy, in West Texas.