@ipotermia
To be fair, Avaya had their own pension obligations and union that they had to fund but I agree with you that it hurt them supporting 2 completely different PBX technologies with no plans to integrate them together to please both customers. As for RingCentral, because of their recurring revenue model and cloud first technologies, the stock market loves those types of companies (Avaya Cloud Office by RingCentral is a amazing product and I wish Avaya owned the full intellectual property).
At around that time in 2007-2009, I thought Avaya was on a great path because their contact center was so far ahead of Nortel and Cisco and they were making a push to virtualize their applications. Is that how you guys also read it in around that time? I wish they made the transition to cloud sooner than they did or acquired RingCentral early on to make that the migration path for the IP Office to move to the cloud. If that happened, they would have been in control of the UC world because of Avaya's massive customer base.