Hi All,
i Have problem to access voicemail pro module using shortcode. while try to access module using shortcode they said "Please enter your password and hash".
here config detail in manager
config in voicemail pro
i try to dial to *008 , but it say " please enter your password and hash"
detail sound like this [URL unfurl="true"]https://we.tl/t-wllFhsfEpv[/url] then disconnect tone. so module "agent-busy" never play normally.
in other hand, other module work normally.
I already reset manager security to default settings. and try dial again to *008 but it same problem.
when i try to see log using monitor, here details
====================================================
[17:11, 12/9/2019] McD: 2019-12-09 340862795mS VMAIL: SESS 1f7: CMD=1 Mailbox=agent-busy Access=4 !Internal!=Y
2019-12-09 340862795mS VMAIL: VMAIL Open [VMMESSAGE_OPEN] info :-
2019-12-09 340862795mS VMAIL: Flags :- 65 6e 67 00 00 00 06 31
2019-12-09 340862795mS VMAIL: 00 00 00 66 01 00 7c 7c
2019-12-09 340862795mS VMAIL: Mailbox: agent-busy Access: 4 !Internal!=Y Locale: eng
2019-12-09 340862795mS VMAIL: Calling Party number: 1335 Display String:Jhon>agent-busy
2019-12-09 340862795mS VMAIL: Greeting Modifier:
2019-12-09 340862795mS VMAIL: Targeted Party number: Called Party number:
2019-12-09 340862795mS VMAIL: Calling Party name:Jhon Called Party name:
2019-12-09 340862795mS VMAIL: DID number *008 QUEUE: CallAge=0 QueueAge=0 QPos=0 QEta=0 AnnouncmentSync=0
2019-12-09 340862795mS VMAIL: Recording Originator: IP addr. of Recording Originator: 0.0.0.0
2019-12-09 340862795mS VMAIL: Targeted Party Name:
2019-12-09 340862795mS VMAIL: Recording Type: Auto Recording Incoming HuntGroup
2019-12-09 340862796mS VMAIL: Answering Party Number: Answering Party Name:
2019-12-09 340862796mS VMAIL: Targeted Party Offset: 00
2019-12-09 340862796mS VMAIL: Compression Format: input[00] output[00]
2019-12-09 340862796mS VMAIL: Validated Recording: No
2019-12-09 340862796mS VMAIL: UTC Date:
2019-12-09 340862796mS VMAIL: UTC Time:
2019-12-09 340863803mS VMAIL: SESS 1f7: CMD=9 Mailbox=agent-busy Access=4 !Internal!=Y
2019-12-09 340863803mS VMAIL: VMAIL Open [VMMESSAGE_ACTIVE] info :-
2019-12-09 340863803mS VMAIL: Flags :- 65 6e 67 00 00 00 06 31
2019-12-09 340863803mS VMAIL: 00 00 00 66 01 80 7c 7c
2019-12-09 340863803mS VMAIL: Mailbox: agent-busy Access: 4 !Internal!=Y Locale: eng
2019-12-09 340863803mS VMAIL: Calling Party number: 1335 Display String:Jhon>agent-busy
2019-12-09 340863803mS VMAIL: Greeting Modifier:
2019-12-09 340863803mS VMAIL: Targeted Party number: Called Party number:
2019-12-09 340863803mS VMAIL: Calling Party name:Jhon Called Party name:
2019-12-09 340863803mS VMAIL: DID number *008 QUEUE: CallAge=0 QueueAge=0 QPos=0 QEta=0 AnnouncmentSync=0
2019-12-09 340863804mS VMAIL: Recording Originator: IP addr. of Recording Originator: 0.0.0.0
2019-12-09 340863804mS VMAIL: Targeted Party Name:
2019-12-09 340863804mS VMAIL: Recording Type: Auto Recording Incoming HuntGroup
2019-12-09 340863804mS VMAIL: Answering Party Number: Answering Party Name:
2019-12-09 340863804mS VMAIL: Targeted Party Offset: 00
2019-12-09 340863804mS VMAIL: Compression Format: input[00] output[00]
2019-12-09 340863804mS VMAIL: Validated Recording: No
2019-12-09 340863804mS VMAIL: UTC Date:
2019-12-09 340863804mS VMAIL: UTC Time:
2019-12-09 340867261mS PRN: Receive from backup server: len=9, Src=0xa6e052a:50791 Dst=0xa6e0901:4099, msgdata=7
2019-12-09 340868252mS RES: Mon 9/12/2019 16:17:31 FreeMem=48888588 47950628(2) CachedMem=937960 CMMsg=13(13) Buff=5200 1364 1000 7397 5 Links=26017 BTree=13229 CPU=12.05% CPUStats=1/4/544/14661/27705/0/1 MCR=0 MCW=0
2019-12-09 340868252mS RES2: IP 500 V2 9.0.0.0 build 829 Tasks=49 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=143 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=156(TLS=4) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
2019-12-09 340868252mS RES4: XML MemObjs=56 PoolMem=2097152(1) FreeMem=2081932(1)
2019-12-09 340869421mS PRN: CDR - TCPSend maxqueuesize=500 framecount=0 operational=1
2019-12-09 340869423mS VMAIL: SESS 1f7: CMD=2 Mailbox=agent-busy Access=4 !Internal!=Y
2019-12-09 340869424mS VMAIL: VMAIL Open [VMMESSAGE_CLOSE] info :-
2019-12-09 340869424mS VMAIL: Flags :- 65…
========================================================
any help much appreciate.
i Have problem to access voicemail pro module using shortcode. while try to access module using shortcode they said "Please enter your password and hash".
here config detail in manager
config in voicemail pro
i try to dial to *008 , but it say " please enter your password and hash"
detail sound like this [URL unfurl="true"]https://we.tl/t-wllFhsfEpv[/url] then disconnect tone. so module "agent-busy" never play normally.
in other hand, other module work normally.
I already reset manager security to default settings. and try dial again to *008 but it same problem.
when i try to see log using monitor, here details
====================================================
[17:11, 12/9/2019] McD: 2019-12-09 340862795mS VMAIL: SESS 1f7: CMD=1 Mailbox=agent-busy Access=4 !Internal!=Y
2019-12-09 340862795mS VMAIL: VMAIL Open [VMMESSAGE_OPEN] info :-
2019-12-09 340862795mS VMAIL: Flags :- 65 6e 67 00 00 00 06 31
2019-12-09 340862795mS VMAIL: 00 00 00 66 01 00 7c 7c
2019-12-09 340862795mS VMAIL: Mailbox: agent-busy Access: 4 !Internal!=Y Locale: eng
2019-12-09 340862795mS VMAIL: Calling Party number: 1335 Display String:Jhon>agent-busy
2019-12-09 340862795mS VMAIL: Greeting Modifier:
2019-12-09 340862795mS VMAIL: Targeted Party number: Called Party number:
2019-12-09 340862795mS VMAIL: Calling Party name:Jhon Called Party name:
2019-12-09 340862795mS VMAIL: DID number *008 QUEUE: CallAge=0 QueueAge=0 QPos=0 QEta=0 AnnouncmentSync=0
2019-12-09 340862795mS VMAIL: Recording Originator: IP addr. of Recording Originator: 0.0.0.0
2019-12-09 340862795mS VMAIL: Targeted Party Name:
2019-12-09 340862795mS VMAIL: Recording Type: Auto Recording Incoming HuntGroup
2019-12-09 340862796mS VMAIL: Answering Party Number: Answering Party Name:
2019-12-09 340862796mS VMAIL: Targeted Party Offset: 00
2019-12-09 340862796mS VMAIL: Compression Format: input[00] output[00]
2019-12-09 340862796mS VMAIL: Validated Recording: No
2019-12-09 340862796mS VMAIL: UTC Date:
2019-12-09 340862796mS VMAIL: UTC Time:
2019-12-09 340863803mS VMAIL: SESS 1f7: CMD=9 Mailbox=agent-busy Access=4 !Internal!=Y
2019-12-09 340863803mS VMAIL: VMAIL Open [VMMESSAGE_ACTIVE] info :-
2019-12-09 340863803mS VMAIL: Flags :- 65 6e 67 00 00 00 06 31
2019-12-09 340863803mS VMAIL: 00 00 00 66 01 80 7c 7c
2019-12-09 340863803mS VMAIL: Mailbox: agent-busy Access: 4 !Internal!=Y Locale: eng
2019-12-09 340863803mS VMAIL: Calling Party number: 1335 Display String:Jhon>agent-busy
2019-12-09 340863803mS VMAIL: Greeting Modifier:
2019-12-09 340863803mS VMAIL: Targeted Party number: Called Party number:
2019-12-09 340863803mS VMAIL: Calling Party name:Jhon Called Party name:
2019-12-09 340863803mS VMAIL: DID number *008 QUEUE: CallAge=0 QueueAge=0 QPos=0 QEta=0 AnnouncmentSync=0
2019-12-09 340863804mS VMAIL: Recording Originator: IP addr. of Recording Originator: 0.0.0.0
2019-12-09 340863804mS VMAIL: Targeted Party Name:
2019-12-09 340863804mS VMAIL: Recording Type: Auto Recording Incoming HuntGroup
2019-12-09 340863804mS VMAIL: Answering Party Number: Answering Party Name:
2019-12-09 340863804mS VMAIL: Targeted Party Offset: 00
2019-12-09 340863804mS VMAIL: Compression Format: input[00] output[00]
2019-12-09 340863804mS VMAIL: Validated Recording: No
2019-12-09 340863804mS VMAIL: UTC Date:
2019-12-09 340863804mS VMAIL: UTC Time:
2019-12-09 340867261mS PRN: Receive from backup server: len=9, Src=0xa6e052a:50791 Dst=0xa6e0901:4099, msgdata=7
2019-12-09 340868252mS RES: Mon 9/12/2019 16:17:31 FreeMem=48888588 47950628(2) CachedMem=937960 CMMsg=13(13) Buff=5200 1364 1000 7397 5 Links=26017 BTree=13229 CPU=12.05% CPUStats=1/4/544/14661/27705/0/1 MCR=0 MCW=0
2019-12-09 340868252mS RES2: IP 500 V2 9.0.0.0 build 829 Tasks=49 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=143 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=156(TLS=4) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
2019-12-09 340868252mS RES4: XML MemObjs=56 PoolMem=2097152(1) FreeMem=2081932(1)
2019-12-09 340869421mS PRN: CDR - TCPSend maxqueuesize=500 framecount=0 operational=1
2019-12-09 340869423mS VMAIL: SESS 1f7: CMD=2 Mailbox=agent-busy Access=4 !Internal!=Y
2019-12-09 340869424mS VMAIL: VMAIL Open [VMMESSAGE_CLOSE] info :-
2019-12-09 340869424mS VMAIL: Flags :- 65…
========================================================
any help much appreciate.