White screen of death

[sandersbrett]

ok, its not as bad as the blue screen, but i'm finally taking the time to track down why the workflow painter continually shows a white box instead of the painter. Usually the first time a workflow is edited, the painter rendors fine, every time after that is shows a white box, unless the browser is closed and the session is reinitiated.

Anyone experience anything similar. I know windows 7 and ie8 doesn't have any issues, but all of our clients are on xp ie7. See below excerpt of the java console when the problem occurs. Support ticket has been opened, its a race!


---Applet started---
Exception in thread "AWT-EventQueue-4"
java.lang.IllegalArgumentException: Width (-15) and height (16) cannot
be <= 0
at
java.awt.image.DirectColorModel.createCompatibleWritableRaster(Unknown
Source)
at sun.awt.Win32GraphicsConfig.createAcceleratedImage(Unknown
Source)
at sun.awt.windows.WComponentPeer.createImage(Unknown Source)
at java.awt.Component.createImage(Unknown Source)
at com.opentext.awt.SScrollbar.updateDoubleBuffer(Unknown
Source)
at com.opentext.awt.SScrollbar.reshape(Unknown Source)
at com.opentext.awt.ScrollPanel.layout(Unknown Source)
at java.awt.Container.doLayout(Unknown Source)
at java.awt.Container.validateTree(Unknown Source)
at java.awt.Container.validateTree(Unknown Source)
at java.awt.Container.validateTree(Unknown Source)
at java.awt.Container.validate(Unknown Source)
at sun.plugin.util.GrayBoxPainter$2.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$000(Unknown Source)
at java.awt.EventQueue$1.run(Unknown Source)
at java.awt.EventQueue$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at
java.security.AccessControlContext$1.doIntersectionPrivilege(Unknown
Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown
Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown
Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown
Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

 

[appnair]

Mostly happens on https sites does it ?
is the livelink servers defined as local host in each of the instances or by box names?I recall an article saying that all the applets(painter,texteditor,spellcheck) break if you actually install livelink and you put server names instead of localhost
In any case the applet that the livelink server send has to communicate back with the livelink server and it could really be security policies on browser.I would directly load a JVM on a livelink box and call the applet by localhost and see if there is any difference.

Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010

http://www.tek-tips.com/faqs.cfm?fid=2884

http://www.linkedin.com/in/appunair

 

[sandersbrett]

https, yes. We do have Server=localhost in our ini, is that what you are referring to?

I have a hunch its browser settings, especially since my win7/ie8 machine has no issues.

Unfortunately, i'm working on an fda validated system, so installing software takes an act of god...was hoping to avoid that.

 

[appnair]

yes https sites with contentexpiration=none specified in the http header has all kinds of problems with https.I have found another OT product that will not work on https and we had to modify the jsp so that it will not do that for IE7 and 8.FF had no problems nor does IE8 or 9.Clearly it is a browser issue and may not be anything OT stuff

Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010

http://www.tek-tips.com/faqs.cfm?fid=2884

http://www.linkedin.com/in/appunair

 

[appnair]

These two links form MS was what I used to figure our problem

http://support.microsoft.com/kb/316431

http://support.microsoft.com/kb/815313

perhaps this is related to the WF painter stuff who knows ?

Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010

http://www.tek-tips.com/faqs.cfm?fid=2884

http://www.linkedin.com/in/appunair