Whisper not playing

[allen049]

I have agents that are not hearing the whisper. I can play the whisper from the announcement number but not sure why they are not getting it. Any ideals?

Avaya S8710

 

[qz01gs]

its a known issue with your software load

Best bet would be to upgrade to CM 3.1.4 via PCN 1523 its a free upgrade.

 

[allen049]

What software load are you speaking about and where can I look to see this info please?

 

[qz01gs]

sorry for some reason i thought you were running 3.1

from linux type swversion

or from sat type newterm

 

[Ronster]

Have you checked the COR?

You need to make sure the COR has the following setting:
Hear VDN of Origin Annc.? y


Ronster
"If you’re too open-minded, your brains will fall out.

 

[indygnwd]

Also make sure you have the vdn override setting correct. If you do not understand how override works I can explain it to you. It has a major impact on skill preferencing, name displays, Org annc, vdn variables and some other stuff.