Whisper Feature to hunt group member

[RITEL]

We have a customer with an existing PBX for which we are quoting an IPO.

They have a unique feature on the existing system that sends a whisper announcement to the hunt group members before they answer the phone, telling them which product they are getting a call for.
(its based on DID,, each product has its own DID number)
This way they are able to answer the phone with a unique greeting.

Trying to use text on the display of the phone or PC is not an option, they need an audible verbal alert. (ex: "thank you for calling us about our widget product)

Any ideas?

Thanks.

 

[Sys85]

Whisper is a feature in the IPO VM Pro Solution. I am heading to a meeting right now, but if no one post how to do it, I will do so later. But for purposes of the bid you may state that the IPO supports this feature quite nicely.

 

[nbfd731]

In Voicemail pro

The Whisper action plays a recording made by the caller to a transfer target while the caller is on hold. While listening
to the recording and prompts the transfer target can either accept the call by pressing 1 or reject the call by pressing any
other key or hanging up.
The caller recording is obtained by a Voice Question or Listen action preceding the Whisper action. The Whisper
action also sets several text items for display on the transfer target extension and for prompts to be played before and
after the caller's recording.
With Voicemail Pro 5.0+, you can use the action without requiring a recording. The transfer target decides whether to
accept or reject the call based on the displayed information and the prompts if they have been setup. Voicemail Pro 5.0+
also accepts the whisper call transfer automatically after the recording (if any) and after prompts have been played to the
transfer target. if you do not want then to reject the call check this option below in the whisper function
Auto Accept (Voicemail Pro 5.0+)
If selected, after the recording has been played the caller is automatically connected without the target
extension having to accept the call. If this option is used, the Reject result connection is not useable. If the
user extension is set to auto-answer, the whisper call is answered, the recording and prompts played and the
call connected without any action by the target.

ACSS SME

 

[RITEL]

Thank you guys!

 

[hairlessupportmonkey]

You can make the whisper work in reverse. I do it for a couple of customers. One thing you have to do is make your hold music a ring back tone (progress tone), so the customer doesn't realise you have answered the call by an IVR. Then upload additional hold musics for incoming call routes / groups to compensate for the system hold being a ring tone!

ACSS - SME
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