We have a customer with an existing PBX for which we are quoting an IPO.
They have a unique feature on the existing system that sends a whisper announcement to the hunt group members before they answer the phone, telling them which product they are getting a call for.
(its based on DID,, each product has its own DID number)
This way they are able to answer the phone with a unique greeting.
Trying to use text on the display of the phone or PC is not an option, they need an audible verbal alert. (ex: "thank you for calling us about our widget product)
Any ideas?
Thanks.
They have a unique feature on the existing system that sends a whisper announcement to the hunt group members before they answer the phone, telling them which product they are getting a call for.
(its based on DID,, each product has its own DID number)
This way they are able to answer the phone with a unique greeting.
Trying to use text on the display of the phone or PC is not an option, they need an audible verbal alert. (ex: "thank you for calling us about our widget product)
Any ideas?
Thanks.