Whisper announcements

[sjc]

Hello All,
We have a Definity G3 version 8 of the software (from what I can tell from Display Capacity page). The ACD we have want a whisper announcement that a call is coming through along with the standard beep they hear in their headsets. Is this functionality possible and if so how does one set it up ?

TIA
Simon.

 

[LeoVBrown]

Check out the discription on VDN of Origin announcement in the Definity Guide to Call Centers manual (555-203-503). You can get an electronic copy of the document on Avaya's web page at

http://support.avaya.com/cgi-bin/gx.cgi/AppLogic+Elmo

If you do not have vectoring, I am not sure that you can do it. On the Definity G2 there was a City of Origin announcement that performed a whisper announcement but I am not sure if that exists on the G3. I have seen it mentioned in a G3 manual but I have not been able to find out how to administer it. Unfortunatly I don't have access to a G3 switch to try to figure it out.

Leo V. Brown

 

[MKU]

Without vectoring... better said I even think without Adavanced vectoring you won't be able to administer VDN of Origin, and that is the only way to get any kind of announcements you want...


M.

 

[sjc]

Many thanks for your replies. We do have vectoring and I'm using it quite a lot for the ACD as you can imagine. I've never heard of Advanced Vectoring or VDN Of Origin. Is this something I can buy as an extra and hook into my current G3 ? What else can advanced vectoring do over standard vectoring ?

At least I have a starting point to try and work out if it's possible.
Thanks, Simon.