Which direction to take for VOIP?

[Irvineguy]

I have the option to stay where I'm at and continue to work with the Avaya VOIP solution or go into a position that will enable me to work with an open source VOIP solution and do installs.

I do like the fact that with the open source solution I will learn a lot more about VOIP than an all inclusing solution like Avaya's.


Which one is better? Or are both equally beneficial?

 

[kwing112000]

I think they are both good. I work like you only on Avaya. i have been in the field for 10 years. I am not really sure how far the open source is going to go. I am sure it will take a good market share but the question i have is how long before it does. does the company you are looking at have enough work to keep you busy all the time and what happens when they slow down or something like that. i dont think you are ever going to see the big call centers going to an open source solution. I think they will stick with the big players like Avaya/Nortel/Cisco and others. So i guess it really comes down to what you want. I am in the field all the time and that gets tough some times as well. Just some of my opionions here. Hope it works out for you.

 

[Irvineguy]

Thnk you Kwing.

I have been in a call center environment for the last 6 years and I have to say I'm not that excited about it anymore.

This other option is definitely going to keep me busy as they plan to roll out VOIP world wide.

If anything I want to lean more toward the data network side and I think this new opportunity will give me the chance to do so.

 

[1gizma]

I think that I would stay where I'm at for another 3-4 years, give the other product time. If you look at job postings for data and then look at Avaya there is a difference. Add in the call center experience and IP on Avaya, you can get a job if something happens. Big systems like you have now will be around for a long time so play it safe but still learn about open source just in case you get the call for help.

 

[acuratsx]

Ok 1gizma, I totally agree with you. And I'm going to stick with Avaya. Plus I really like Avaya!