KMcDermott
IS-IT--Management
As you may have noticed, I'm a new administrator of a system that's been in place for quite a while, but poorly (being very generous here) documented.
Here's the scoop:
The system has 17 vectors built, however, only 2 are really utilized (these are the only ones that I've had to adjust/alter). I've got the settings for Time-of-Day down, and deal with them as needed, and all's well.
That being said, at the end of the day when the vectors switch over to forward incoming calls to voicemail etc, the attendant console still rings - even though the NIGHT and POS BUSY LED's are both lit/active.
My understanding is that because I only have 1 attendant console, the NIGHT button and POS BUSY button have no effect... so they don't even need to be activated.
The question is, how do I figure out which vector is pointing callers to the main attendant?
Is the best way to account for after-hours calls to find out which vector is associated with the console, or to re-assign the console to one of the 2 existing vectors?
Soory for the rambling, hope it all makes sense.
Kevin
Here's the scoop:
The system has 17 vectors built, however, only 2 are really utilized (these are the only ones that I've had to adjust/alter). I've got the settings for Time-of-Day down, and deal with them as needed, and all's well.
That being said, at the end of the day when the vectors switch over to forward incoming calls to voicemail etc, the attendant console still rings - even though the NIGHT and POS BUSY LED's are both lit/active.
My understanding is that because I only have 1 attendant console, the NIGHT button and POS BUSY button have no effect... so they don't even need to be activated.
The question is, how do I figure out which vector is pointing callers to the main attendant?
Is the best way to account for after-hours calls to find out which vector is associated with the console, or to re-assign the console to one of the 2 existing vectors?
Soory for the rambling, hope it all makes sense.
Kevin