Where is SIP Device Capabilities -CHANGE

[cbcomms]

Hi Guys,
Have installed a Generic SIP User via ATA and Cordless.
It's a Remote site with Mitel3300- Rel.9.0.3.15 on 1st site and linked with VPN. IE all on 1 LAN.

The extn registered and internal voice is fine both ways.

THE ISSUE= When trying to use extn dialling externally MOB/STD/Local (EG-Dial-0)04xxxxxxxx the call rings once externally (mobile end) then disconnects.

I believe it maybe related to the MITEL-Sip Device Capabilities but when i go to this form i can only view and not change any details to do any tests to prove this.

Q=
On Rel.9 can you not alter the SIP device cap?
Or has anyone seen this before or have any suggestions?

Thank
CBComms

 

[LoopyLou]

Did you install the system because it might be as simple as whoever did created you an admin account that doesn't allow you to access all the forms ( or you are logging in with the wrong account )? You should be able to change the settings. It kind of standard practice for installers when they create an account for a user who is not certified. It allows them to view setting but not alter them. Just a thought.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[cbcomms]

Loppylou thanks for that, yes was exactly what the issue was.
I used there login rather than our system login.
Brain farts do happen!