where can we find the URN code for Contact Center R6 ?

[Optman]

Hi all

we need to do an upgrade for our customer that is runing CC6, but within EC quote tool there is step that require URN code for completing this quote...I have search on CC6 Server but I can't found it...please let me know how to retrieve this code ?


Thanks


Regards

 

[Thepookster12]

Hi,

The URN should be the site ID, it could also be the site of ID of the system with _01 after it.

What does the system show in KRS as some Contact Centres can have a different site ID to the system they are working on.