When transferring call. It rings 3 times then hangs up

[dan737]

When transferring a call to a Path. I get the Auto Attendant. Then I select option 2 to speak to a representative. If no agents are logged in at the time. Call would ring 3 times and hangs up.
How can I change it so it goes to voicemail instead.

Thanks


Thanks

 

[AlphaMann]

If you are referring to an ACD path check your path unavailable answer point