When pressing "Headset" key, IP 2004 set acts as "HandsFree"

[nanningmiss]

Hi there,

When I press "Headset" key, my IP 2004 set acts as "HandsFree". So now I can't use a headset.

Here is my TNB:


DES OFFICE
TN 096 0 00 29 VIRTUAL
TYPE I2004
CDEN 8D
CTYP XDLC
CUST 0
ZONE 001
FDN xxxx
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST 0
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDA CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHD DDGD NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUA
CPND_LANG ENG
RCO 1
HUNT xxxx
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR xxxxxx 44 MARP
CPND
NAME xx xx
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR xxxx 44
02 ADL 16
03 ADL 16
04 ADL 16
05 ADL 16
06 CSD
07 DSP
08 DPU
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK xxxx
17 TRN
18 AO6
19 CFW 13 xxxx
20 RGA
21 PRK
22 RNP
23 SSU 0000
24 PRS
25
26 CPN
27
28
29
30
31
DATE 21 APR 2009

Could anyone tell me what parameter I should modify? Thanks in advance.

 

[bigindian65]

in the phone options on the set, not software, what is the default on-hook path?, needs to be headset, not hands-free

Mato' Was'aka

 

[nanningmiss]

Thanks bigindian65.

Just check it. It was/is "headset".

Now the headset is connected but not working.

 

[bigindian65]

check the sill things, in the headset jack, not handset? headset light on? Try it with HAND set in and out of the craddle. (I have these type issues with ACD sets that are 2004)

Mato' Was'aka

 

[nanningmiss]

Thanks again.

I unpluged and re-plug in the headset cable, and it was working.

It could be the connection problem.

Thanks.