when dial number frm (ip office 8.0) IP Phone it won't connect in 1st attempt, 2nd time it connets?

[siaj]

when i dial number from (avaya ip office 8.0) IP Phone it will not connect in first attempt, when i dial again (2nd attempt)it is getting connected. can anyone help me to resolve this issue please?

 

[JoeNewton]

What happens the first time? Do you get a message on the screen or an error/engaged/etc tone?

Joe Newton
ACSS (SME), CCENT, CompTIA A+

 

[siaj]

no errors coming on screen, it will go back to the normal screen after i dial the number.

 

[intrigrant]

Monitor! That is what the app is for.

A simple mind delivers great solutions

 

[JoeNewton]

No sound either? Just instantaneously back to the main screen? And you dial the same number again and it works? Is this consistent, the first call fails, the second works , the third fails, the forth works etc, or is it intermittent? What does it show if you monitor the extension on System Status?

Joe Newton
ACSS (SME), CCENT, CompTIA A+

 

[bob10752000]

Are you clicking redail for the 2nd 3rd and 4th attepmt as it maybee the user is too slow dialling and you may need to alter the dial delay count!!

Bob

ACSS (SME)
APSS (SME)

 

[hairlessupportmonkey]

what type of lines do you have?

ACSS - SME
General Geek

 

[clarkstyx18]

how many trunks do you hAVE? go to system status and monitor the trunks, you should be able to identify which trunk is not connected

 

[tlpeter]

It sounds like line id's which are the same for trunk port in use and not in use.


BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

As I said, use monitor to see what happens, the phone screen won't show anything helpfull.

A simple mind delivers great solutions

 

[siaj]

Hi,
the issue was first call fails, the second works , the third fails, the forth works)
*issue got resolved after i change the card to another slot.