Check her entry on the ACL and see what level she has. Also the document might be corrupted. Is this one email in particular or any email that she tries to delete?
by the screen capture she sent me, she was trying to delete a good emails at a time, but not more than say 300 itmes.
but i have had a look at other entries from other forums, and they speak about recreating a replica of the server mailbox, which then removes those itmes which have the errors.
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