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[datadump]

Some calls properly overflow after 26 seconds to the callpilot menu, but other calls are just stacking up on the m2250 consoles. Anyone see anything wrong with programming below?

TN 036 0 05 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 036 0 05 01
ANUM 01
IADN
ALPD NO
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN 6297
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 ADL 51
KEY 03 PRK
KEY 04 SCC 0000
KEY 05 ADL 6052
KEY 06 ADL 3126
KEY 07 ADL 8110
KEY 08 ADL 6010
KEY 09 EES
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 16 JUN 2008

TN 004 0 12 08
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 004 0 12 09
ANUM 02
IADN
ALPD NO
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN 6297
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 ADL 51
KEY 03 PRK
KEY 04 SCC 0000
KEY 05 ADL 6052
KEY 06 ADL 3126
KEY 07 ADL 8110
KEY 08 ADL 6010
KEY 09 EES
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 13 NOV 2006

6297 is a phantom pointing to callpilot's cdn:

TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 6297 0 MARP
CPND
NAME att forward
XPLN 27
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
PLEV 02
AACS NO
MLWU_LANG 0
FTR DCFW 4 6291
DATE 13 NOV 2006

Callpilot CDN:

CDN 6291


TYPE CDN
CUST 0
CDN 6291
FRRT
SRRT
FROA NO
MURT
DFDN 4369
CEIL 2047
OVFL NO
TDNS NO
AACQ YES
ASID 16
SFNB 16 17 18 19 21 22 23
USFB
CALB 0 1 2 3 4 5 6 7 8 9 10 11 12
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047

LDN Data:

TYPE LDN_DATA
CUST 00
OPT XLDN
DLDN NO
LDN0 3300
LDN1
LDN2
LDN3
LDN4
LDN5
ICI 00 R000 NCO NDID NTIE NFEX NWAT
ICI 01 DL0
ICI 02 RLL
ICI 03 INT
ICI 04
ICI 05
ICI 06
ICI 07
ICI 08
ICI 09

Nite Data:

TYPE NIT_DATA
CUST 0


TYPE NIT_DATA
CUST 00
NIT1 4105 (4105 is a portable phone the operator can carry)
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
ENS NO

Attendant data:

REQ: prt

TYPE: att

TYPE ATT_DATA
CUST 0


TYPE ATT_DATA
CUST 00
OPT AHA BIND BIXA BLA
DNX IC1 XTG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 7
CWUP YES
CWCL 1 3
CWTM 0 0
CWBZ YES YES
EFLL 0
MATT YES
RTIM 26 26 26
ATIM 24
AQTT 26
AODN 6291
SPVC 00
SBLF NO
RTSA RSAX
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 R000 NCO NDID NTIE NFEX NWAT
ICI 01 DL0
ICI 02 RLL
ICI 03 INT
ICI 04
ICI 05
ICI 06
ICI 07
ICI 08
ICI 09
RICI

 

[Reusser]

Change AODN to the actual que number for CallPilot agents and add that same ACDN number as a VoiceMessaging in Voice Services DN table.

 

[datadump]

Hi Reusser, I tried that but it didn't make a difference. I think what's happening is that only calls that present to the console loop key are forwarding to voicemail but calls that are queued stay queued. I'm not sure why AODN is not working.

 

[Jeffnortel]

A phantom can show as "busy" so program the "hunt" on your phantom to forward to callpilot cdn 6291. Add hta is cls. Or change your phantom to a acdn.

 

[cmoegie]

An overflow DN will only work with calls that are in the attendant queue. If the call is ringing on a loop key the call will not overflow.

The following in an excerpt from the NTP on when AOP will not reroute:
Calls will not be rerouted to the Attendant Overflow Position DN when
• Calls are on an Integrated Services Digital Network (ISDN) or
Electronic Switched Network (ESN) network.
• All appearances of the AOP DN are busy.
• The AOP DN is in the Call Forward All Calls mode.
• The call is an interposition call from an attendant.
• The call has been redirected to the attendant by the Call Transfer or
Attendant Recall features.
• The call is an intercept call to the attendants.
• The system is in the Power Fail Transfer mode.
• All appearances of the AOP DN have the Make Set Busy feature
activated.
• Any appearance of the AOP DN has activated Attendant Overflow
Position Busy (AOP Busy).
• An analog (500/2500 type) telephone appearance of the AOP DN
goes idle and a Call Waiting call is queued for the telephone. 316 Attendant Overflow Position
Waiting call rings the telephone and AOP calls are not rerouted to the
telephone.
• The AOP DN goes idle with a Camp-On call queued for the telephone.
The Camp-On call rings the telephone and AOP calls are not rerouted
to the telephone.
• The rerouting of the call violates the access restrictions or Class of
Service restrictions on the AOP DN telephone. For example, if the
AOP DN is FR2, an external Public Exchange network call will not
be rerouted to the AOP DN because it is prohibited by the telephone
access restrictions.
• The system is in Night Service.

 

[Reusser]

Call presented to the loop key use the AADN programmed on the console.

CAlls waiting in queue use the AODN like you mentioned. This has to go to an active queue (agents logged in) or a phone. that is why I mentioned the queue for Call pilot agents instead of the CDN. but since that not working, a workaround might be:

Program a regular analog set or Data set(so it does not disable) with FDN to voice mail. Set one of your RDR CFNx prompts to 1 (hopefully you have one that noe one else is using)
Now set AODN to new analog set. Call will overflow from console to set, ring once and go to voice mail.
May need to add number for analog set to VSDN table for application you want it to go to.