Hello! I am a manager of a small Help Desk (4 people) that oversees 150 PC's over a WAN (Frame Relay). What is the best Remote Access software for the money? I would like something that is pretty responsive and easy to deploy to the remote PCs.
I have looked at PC Anywhere, but that is pretty costly and seems pretty sluggish during testing. I have also looked at Remote Administrator, but haven't heard much about it although it seems faster than PC Anywhere. Remote Administrator is also cheaper.
Is there other software that I should be looking at? Isn't there something that doesn't require software to be loaded onto the remote PCs? We want basic Help Desk functions: Bring up their screen on ours, take control, file transfer, etc.
Any help is greatly appreciated!
I have looked at PC Anywhere, but that is pretty costly and seems pretty sluggish during testing. I have also looked at Remote Administrator, but haven't heard much about it although it seems faster than PC Anywhere. Remote Administrator is also cheaper.
Is there other software that I should be looking at? Isn't there something that doesn't require software to be loaded onto the remote PCs? We want basic Help Desk functions: Bring up their screen on ours, take control, file transfer, etc.
Any help is greatly appreciated!
