Whatever is happening to Veritas Support?

[TigerDivision]

Hi!

I thought of posting this on this forum in the hope of getting some feedback re Veritas On-line Support which over these past months has been erratic and lately has deteriorated for the worse.

Over a week ago I had reported a problem via e-mail. I didn't dare phone them as last time I had phoned I was put in a queue and made to wait for 2-3 hours!!
No reply has been received which in my opinion is shameful on their part. They had reported that their current turnaround was 3-4 business days but by the looks of it it's probably going to be 3-4 weeks!!

Has anyone been experiencing problems with their support lately?

 

[FirmAdmin]

Same problem here. It's been almost a week for me. Maybe I'm wrong; but I think it sucks that you have to pay for support for their product and last time I called in, I didn't get a call back for 4-5 hours. That is totally ridiculous. At the very least, if I'm paying per call, I would expect better service than that.

 

[TheTraveler]

I have an email in with Veritas support that is now over a week old, no response whatsoever. HOWEVER, after just 3 days of posting on this forum and working with Justin2000 and SQLBill, my problem is solved!!!

Here's to techies sticking together!

 

[steveot]

Try calling Microsoft...I think Veritas $89 dollars is the cheapest for any support around. Most of the problems on these forums are easily resolved thru the backup exec support site...but I admit that it needs to be imporved. As far as support I called in last week and it took longer to open the case. I got support in 5 min @ 3:00 in the afternoon.