Hi Gurus,
Last July I purchased two Mitel systems for my existing office and a new office I opened in San Diego. I'm happy with the system for the most part. I have two SX-200 controllers and my phones are all of the 5212/5224 variety.
I have a few issues I'm experiencing, though. Most notably being that I can't get tech support through the company who sold it to me short of threatening lives. I've learned some basics about the controller and figured out how to get into the console myself. I've been assigning desktops and renaming extensions, deleting MAC addresses, all to keep us afloat.
I have two users who travel often between the two offices. Rather than packing the phones with them each time they go instead there's phones for them at each location and when they arrive I've taught them to overwrite the extension on the other phone using ###ext. I've heard it called the cheap man's hotbox. This works great for us but it seems to be upsetting the phones. Several of my units are now stuck with the "WAITING FOR COMMS" screen. I read through this thread: but I'm about as make-shift an IT person as make-shift gets. The one time I was able to get the tech out here to do something about it he restarted the controller and it fixed all the phones. I was hoping someone could tell me what form I find that under before I go breaking something more than it already is or if someone could let me know how to fix this permanently it would be more than appreciated.
My second issue is with what I believe is called the "teleworker." When we were sold the system we were told we'd be able to take these phones anywhere there was an internet connection and it would operate like it was in our office. That hasn't quite been the case. I've worked with the tech a little when I was screaming because our CEO was leaving the country for three weeks and we got the one-way audio problem I read about in this thread:
We were trying to open up ports on my routers to get it working but never quite figured it out. Does anyone know exactly which ports I need to open or does it differ per installation? What we were trying was opening 6801-65535 to get the voice to go through. Either they weren't open correctly or the port range is somewhere else.
Anyway, if anyone could give me a hand it'd be appreciated. Furthermore if anyone could recommend somewhere I could get a service contract for my system in the San Diego area, please PM me w/ contact info.
Thanks.
Last July I purchased two Mitel systems for my existing office and a new office I opened in San Diego. I'm happy with the system for the most part. I have two SX-200 controllers and my phones are all of the 5212/5224 variety.
I have a few issues I'm experiencing, though. Most notably being that I can't get tech support through the company who sold it to me short of threatening lives. I've learned some basics about the controller and figured out how to get into the console myself. I've been assigning desktops and renaming extensions, deleting MAC addresses, all to keep us afloat.
I have two users who travel often between the two offices. Rather than packing the phones with them each time they go instead there's phones for them at each location and when they arrive I've taught them to overwrite the extension on the other phone using ###ext. I've heard it called the cheap man's hotbox. This works great for us but it seems to be upsetting the phones. Several of my units are now stuck with the "WAITING FOR COMMS" screen. I read through this thread: but I'm about as make-shift an IT person as make-shift gets. The one time I was able to get the tech out here to do something about it he restarted the controller and it fixed all the phones. I was hoping someone could tell me what form I find that under before I go breaking something more than it already is or if someone could let me know how to fix this permanently it would be more than appreciated.
My second issue is with what I believe is called the "teleworker." When we were sold the system we were told we'd be able to take these phones anywhere there was an internet connection and it would operate like it was in our office. That hasn't quite been the case. I've worked with the tech a little when I was screaming because our CEO was leaving the country for three weeks and we got the one-way audio problem I read about in this thread:
We were trying to open up ports on my routers to get it working but never quite figured it out. Does anyone know exactly which ports I need to open or does it differ per installation? What we were trying was opening 6801-65535 to get the voice to go through. Either they weren't open correctly or the port range is somewhere else.
Anyway, if anyone could give me a hand it'd be appreciated. Furthermore if anyone could recommend somewhere I could get a service contract for my system in the San Diego area, please PM me w/ contact info.
Thanks.
