what makes a line busy?

[CK29]

i have a location that has 3 I/C, and 1 appearance. does this mean only one call at a time? then the second incoming call would follow fwd busy. why would i have 3 intercoms then? just confused as to what makes a line busy.

 

[Deweyhumbolt]

If the line appearance is a Target Line, then the 2nd incoming call would roll to the bottom Intercom button. If a POTS line it will not, busy would depend on a Telco hunt group or not. A recpt. telephone might have 3 Intercoms, so they can Ftr 986 w/o issues.

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[CK29]

okay, a target line is assigned, 3 I/C, ring only, 1 appearance and fwd busy to the console. branch is complaining too many calls go to the console when they are on the phone? they cannot possibly all have 3 calls going. i also dont understand the relationship of the appearance entry to the number of intercoms you choose in programming.

 

[acewarlock]

If there DID lines you assign Target lines to the DN of the phone as I/C Keys.

Each I/C allows 1 call, so you could have 3 call but you can only talk to 1 at a time.

If you Make it Forward on Busy, you will only get 1 call, you should make it Forward no answer to Console.




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[Deweyhumbolt]

CFB should not be on if you want more than 1 call. As soon as handset goes off hook, all calls going to that telephone will forward. ace is correct. Use CFNA to console, this will allow the chance to answer a call or not before it forwards to console.

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