What is the easiest way to insert a global Skill for all vectors? 1

[m0zart01]

Right now...

all vectors have steps that look for a skill. If this skill is met, it jumps to another vector to play our closed for the holiday msg.

I need to create one that will state we are closed due to an emergency. Other than manually updating all vectors to check for that skill, is there an easier way?

Thanks for any help.


*Definity G3 gsi v12

 

[ezncool]

you may be able to use the old school way of activating holiday's before the holiday table existed. Create a hunt group and assign one phone to it, say hunt 10.

on the vectors create a line that send to emergency announcement ste if staffed agent in skill 10 > 0

when ER comes, login to skill

good luck

 

[bmwfw22]

I have added an announcment to the very 1st line of every vector that requires it. When there is an emeregncy we call in and record a message. When the emergency is over we simply record a 1 second empty message.

 

[ezncool]

that would work to but after the announcement is played it will keep going down to the next step of the vectors. During emergency will there be nobody in the building who can log a telephone in, (ex. a spare phone in recep area)?

probably best if you can post a copy of your vector.

 

[m0zart01]

thanks for all the replies. Every vector starts of like this.

01 goto vector 201 if time-of-day is all 20:00 to all 08:00
02 goto vector 201 if time-of-day is fri 20:00 to mon 08:00
03 goto vector 211 if staffed-agents in skill 97 > 0


So they set one phone to 97 and then no matter what vdn/vector is used, they get the holiday msg.