.htaccess files pertain to the Apache webserver. Best would be for you to go to apache.org and search the HTTPD documentation for .htaccess syntax.
It will look somewhat like this:
Code:
<LIMIT GET POST>
allow from subdomain.domain.com
</LIMIT>
If they really don't know what they are talking about (i.e. it is IIS), then I recommend to change host.
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