I made up a computer to assist in removing viruses and spyware. I also attach the infected hard drive to this computer as a slave drive allowing easier access to files.
I've found that it's very time consuming to try and rid a drive that's full of viruses and spyware, so I usually agree to try and back up data rather that remove bugs. Then I do a clean sweep and reformat the drive. Recovering data and files is pretty easy and fast once you get the hang of it. Even if the boot sector is wiped, you can usually access the drive when configured as a slave on another machine. There are also some really good data recovery software available as freeware and shareware that get's the job done.
I composed a letter and hand a copy to every one of my customers. I'll attach it here for you to read:
Viruses, Malware, Adware, Spyware, Browser Hijackers, Tracking Cookies
Maybe you've heard of one or all of the above.
These are software bugs that infect your computers hard drive and can slow it down or even bring it to a complete
halt. Some can affect only your internet session and cause havoc while surfing.
You can catch these bugs by opening email attachments and by downloading things from the internet.
Should you stop all email and downloading ? Of course not.
But, you should understand the risk of opening an email attachment or downloading that cute Weather Bug program that tells you the outside temperature.
How do you know what's safe to open or download ? Good question.
Using Google.com as your search buddy, you can usually determine whether or not "Weather Bug", "Shoppers Search Bar", or any one of a million+ programs are safe to download or click on.
Emails from Microsoft, eBay, your bank or any foreign country are almost always scams. These emails contain viruses and should be discarded immediately.
Sure it may take you a few minutes to find this information, but it will save a technician hours of time reloading all your software and may save you hundreds of dollars and most important, it may save your important files and data.
We work hard to put your computer back to the fastest and most enjoyable condition but cannot be held responsible for re-infections due to email attachments or downloaded programs which contain spyware, malware or browser hijackers.
Learn to run and update your Spyware Removal programs frequently and keep your Anti-Virus program updated.
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Important data: Document Files, Personal Pictures, MP3 Files, etc.
You are responsible for backing up all personal files and documents on floppy disks, CD-R disks or tape cartridges before bringing your computer in for repair.
We can attempt to recover your files but it can be very time consuming and may cost hundreds of dollars.
In some instances, we cannot recover files that are lost due to a defective hard drive or deletion.
Be wise, backup all your important files regularly !
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Our Warranty: What it does not cover
1. Re-infections of viruses or spyware of any type.
2. Problems caused by any additional hardware or software installed or removed by customer.
3. Power Surges due to storms or electrical malfunctions.
4. Any problem unrelated to a previous repair.