What controls the allocation of IP routing through a Medpro?

[DPhil]

Hope I explain this right!

If we place a call through our switch (S8700 & G600 running MV1.3.1) and it is answered by a remote IP agent (over a Q931 via a Nortel Passport) and I am put on hold when taken I'm taken off hold the voice path is lost and/or the hold music is like a stuck record.

When we list trace on the answering station we see the call trying upto 3 Medpro's before reconnecting using codecs G.711A or G.729A.

Any pointers appreciated.

Dave

 

[johnkeystone]

I know that with CM 1.3, if all the C-LANs are in the same region, the endpoints register to the respective C-LANs in a round-robin fashion. What we did was to separate one C-LAN and MedPro into its own region--we only have one MedPro but 4 C-LANs. Then the IP address of the C-LAN is configured into the Call Server value on the phone. So I'm not sure because you have multiple MedPros, but perhaps this comment may offer some insight. Good luck.