Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

What causes all agents logged out by system

Status
Not open for further replies.

Ding07

Technical User
Feb 6, 2007
122
US
System S8700 ACM1.3
Call Center: EAS
CTI: Avaya CT 1.3
We experienced all agents logged out with default reason code at the same time. No errors in ACM, CMS or CTI servers. Thank you in advance for your inputs!
 
All agents would not get logged out at the same time without CM doing a restart or interchange.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
 
Or the port network could have gone down. Like a ds1 remote epn or fiber issue.

-CL
 
I checked CM log files (via S8700 web admin), neither restrt or interchange occured.
 
No errors on PN, EPN or fiber at all in the system when it occured.
 
What type of phone sets? If they are the type that require power, perhaps a power failure for that floor/building.

Susan
“Before you criticize someone, you should walk a mile in their shoes. That way when you criticize them, you are a mile away from them and you have their shoes.”
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top