System S8700 ACM1.3
Call Center: EAS
CTI: Avaya CT 1.3
We experienced all agents logged out with default reason code at the same time. No errors in ACM, CMS or CTI servers. Thank you in advance for your inputs!
What type of phone sets? If they are the type that require power, perhaps a power failure for that floor/building.
Susan “Before you criticize someone, you should walk a mile in their shoes. That way when you criticize them, you are a mile away from them and you have their shoes.”
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.