DumpsterDiver
MIS
We have a Nortel 6 x 16 Compact with DR5 disconnect software. Yes, this is old stuff!
I think the root of the problem lies in this question, Is there anything that would keep a service mode from operating, even though it was displayed as "ON" in the Control Set display?
We just set up two service modes, one automatic and one manual, to enable the phones to ring in the other offices when the main office was closed (the automatic mode) or when the receptionist left her desk (the manual mode). The normal mode was for the phones to ring only in the main office. That system had run for months, reliably. We were using AA to answer outside of business hours, it worked well. The secretary switched it on when she was out of the office. AA continues to pick up after three rings as we had set it up.
After we set up the two new modes, we tested the system and the changes, and everything worked as planned. By playing with the system time, we simulated office hours open or closed, everything worked fine.
The office was closed the next day, but the following day when they opened, they had a dead trunk (Verizon's problem) and had lost an additional trunk because it "got unplugged". Also, every incoming call rang on every phone on the system. We switched the modes on and off manually, using Feature 87, we checked our settings and still had only four (out of 10) sets listed in the two modes. When we turned the modes on, the phones rang every where. When I turned the modes off, the normal setting had been that the office phone would be the only one to ring, the phones rang every where. I set up a mode that only permitted the lines to ring on a single main office set, they still rang everywhere. I powered down the switch and restarted it, same behavior. The only way that I can get the phones to not ring on a particular set is to set them to not ring at all on the incoming lines.
I'm thinking my only option is to wipe the programming and start over with a clean slate. Any thoughts?
I think the root of the problem lies in this question, Is there anything that would keep a service mode from operating, even though it was displayed as "ON" in the Control Set display?
We just set up two service modes, one automatic and one manual, to enable the phones to ring in the other offices when the main office was closed (the automatic mode) or when the receptionist left her desk (the manual mode). The normal mode was for the phones to ring only in the main office. That system had run for months, reliably. We were using AA to answer outside of business hours, it worked well. The secretary switched it on when she was out of the office. AA continues to pick up after three rings as we had set it up.
After we set up the two new modes, we tested the system and the changes, and everything worked as planned. By playing with the system time, we simulated office hours open or closed, everything worked fine.
The office was closed the next day, but the following day when they opened, they had a dead trunk (Verizon's problem) and had lost an additional trunk because it "got unplugged". Also, every incoming call rang on every phone on the system. We switched the modes on and off manually, using Feature 87, we checked our settings and still had only four (out of 10) sets listed in the two modes. When we turned the modes on, the phones rang every where. When I turned the modes off, the normal setting had been that the office phone would be the only one to ring, the phones rang every where. I set up a mode that only permitted the lines to ring on a single main office set, they still rang everywhere. I powered down the switch and restarted it, same behavior. The only way that I can get the phones to not ring on a particular set is to set them to not ring at all on the incoming lines.
I'm thinking my only option is to wipe the programming and start over with a clean slate. Any thoughts?
