What am I doing Wrong

[rudebbwoy]

I dont ment to be a pest. but this what I'm trying to do I have a avaya ACS R4.0 c01, I've two lines and three ext. I want whan the phone rings, the person an the other end get the auto attn. the auto attn will tell thanks you for calling so so so for sales press 11 which will point the person will get xfar to ext 11 for service press 12 on so and that could be between line 1 and two. can I used the remote acc to do this programming or I to used to programming overlay to do this.
thanks in advance.

 

[baltimore]

you need the small vm card

 

[rudebbwoy]

The Unit has two pccard inside of it so if that it yes it do have a voice mail card.

 

[Ghostin]

Using the small voice mail card is a bit confusing. You dial a one digit number for each mailbox. Sorry I don't have a manual in front of me, but I think mailbox 10, is 1, 11 is 2, and so on.

 

[mrpeabody]

1.Did you set the system to send callers to group 7? (#206,#507,#506)
2.Are there mailboxes for these extensions? (you are limited to how many you can have. The smallest versions have only 4!) If not, Ghostin is right in regards to how you add mailboxes. The mailboxes are numbered from 1-16 and you assign them to extensions. You don't have to have any specific order. 1 can be x10, 2 can be 13, etc. Once you do that, if you call to the Auto Att, you should be able to enter the extension.

 

[itpphoneguy]

Hi rudebbwoy,
The voicemail cards assign the mail boxes to the first extensions & up until the free boxes are used up. The voicemail card small has 4 boxes. The voicemail card large comes setup for 8, spec is 12 at 10 min. each with a maximum of 16 mailboxes. They have one attendant greeting only (no night greeting). In administration, you work on the mailbox by it's number (not extension number). That would be 1, 2, 3 ... You can change extension that the mail box is assigned to in administration. Write this information down to keep track of it. Administration is : mailbox "0", password "1234" , listen for the prompts. Mailboxes are normally option "4".
In use, you reach the mailbox by entering the extension number you assigned the mailbox to (eg. "15&quot. The password default is "1234".
-Chris