Weird Phone Conference Problem 1

[joel7]

Hello All,

According to one of our users, she is noticing that someone is "joining" in on some of her calls. She says that while she's on the phone with someone, she will hear that someone else has joined the conversation also. She says that her display changes to "Conference" but she hasnt conferenced anyone in at this point. This has happened several times in the last week. Im worried that someone might be trying to listen in to her conversations. I listed the bridged appearances for her extensions and there are none. Any ideas would be appreciated...

Thanks in advance,

Joel

 

[joel7]

Thanks everyone. I really appreciate all the help Ive gotten here. I think Avaya gave me the easy answer when they mentioned the wiring problem. The technician was stumped and put me on hold for about 10 minutes..... I am going to check the Attendant Console for the Verify button. I'll let you all know how it goes. THANKS AGAIN.

Joel

 

[joel7]

Hello All,

So far, the problem seems to be pointing at the Verify button on the Operator's console. I removed the button and I havent had that problem since. Now we have to find out why the Operators were using this button. This part wont be fun. Thank you all for the amazing ammount of help. Its much appreciated.



Joel

 

[CaNNaBiS]

What is the verify button for and what does it do?

MultiVantage, Intuity Audix LX

 

[surplus]

Verify button is pretty much the same thing that the Verizon or AT&T operator uses to verify that there is conversation on the line, or that the line is actually in use. Allows the attendant to make sure that a line is working, or allows an attendant to "barge in" on a call.