weird issue with outgoing calls 2

[biggizod]

Hi guys. I have 2 extensions 5999 and 5211 on the same IPO500 . When I dial the same cell number 347xxx-xxxx from 5211 it goes to PRI line 9 trace shows matched Short code 9N dial system. When I dial from 5999 that cell ph number it goes to analog line 1 short code matched 9N dial user, in both case dialed digits are same. . I can't find the difference causing this different call routes , the same short code , the same system.
Short code 9N:
feature-dial, telephone number-N, line group ID -56 .

What else I need to check ? Why it's sending 2 different ways even if dial the same number ?
Thank you

 

[amriddle01]

They either have differnt lines in the shortcode or you have both sets of lines in that line group

 

[Okkie26]

Check the user shortcode at station 5999.

Remove the shortcode from there..

 

[derfloh]

short code matched 9N dial system

short code matched 9N dial user

You have the answer yourself...

 

[biggizod]

thank you so much . I forgot that we can setup SC on the user level .