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Weird Incoming Call - External

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Scodaddyo

Scodaddyo

Vendor
Feb 11, 2005
32
US
I have a customer running IP Office Basic 8.1 (69).

They often get calls to two of their three lines that just say External (all regular calls show the caller ID) and it rings almost 2 times then goes away.

Could their lines somehow be tied to another office in the complex?
Is this a flaw in the system?

Thanks for the advice.
 
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Just got it while running monitor..can't tell how far up to go. Not sure if this is helpful or not...Thanks again.

12:04:56 2494062373mS CMCallEvt: 0.34179.0 -1 BaseEP: DELETE CMEndpoint f52039d8 TOTAL NOW=6 CALL_LIST=0
12:04:56 2494062373mS CMExtnEvt: Extn11: CALL LOST (CMCauseNormal)
12:04:56 2494062373mS CMExtnEvt: Extn11: Extn(11) Calling Party Number() Type(CMNTypeUnknown) LINE APP ONLY
12:04:56 2494062373mS CMCallEvt: 0.34180.0 -1 Extn11.0: StateChange: END=X CMCSRinging->CMCSCompleted
12:04:56 2494062373mS CMExtnEvt: v=2 State, new=PortRecoverDelay old=Ringing,0,0,Extn11
12:04:56 2494062374mS CMExtnTx: v=11, p1=0
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=34180 in=0
Cause=16, Normal call clearing
Timed: 23/03/14 12:04
12:04:56 2494062374mS CMExtnEvt: Extn11: CMExtnHandler::SetCurrent( id: 34180->0 )
12:04:56 2494062375mS CMCallEvt: 0.34180.0 -1 Extn11.-1: StateChange: END=X CMCSCompleted->CMCSDelete
12:04:56 2494062375mS CMCallEvt: 0.34180.0 -1 BaseEP: DELETE CMEndpoint f51c2748 TOTAL NOW=5 CALL_LIST=0
12:04:56 2494062375mS CMExtnEvt: Extn12: CALL LOST (CMCauseNormal)
12:04:56 2494062375mS CMExtnEvt: Extn12: Extn(12) Calling Party Number() Type(CMNTypeUnknown) LINE APP ONLY
12:04:56 2494062376mS CMCallEvt: 0.34181.0 -1 Extn12.0: StateChange: END=X CMCSRinging->CMCSCompleted
12:04:56 2494062376mS CMExtnEvt: v=3 State, new=PortRecoverDelay old=Ringing,0,0,Extn12
12:04:56 2494062376mS CMExtnTx: v=12, p1=0
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=34181 in=0
Cause=16, Normal call clearing
Timed: 23/03/14 12:04
12:04:56 2494062376mS CMExtnEvt: Extn12: CMExtnHandler::SetCurrent( id: 34181->0 )
12:04:56 2494062377mS CMCallEvt: 0.34181.0 -1 Extn12.-1: StateChange: END=X CMCSCompleted->CMCSDelete
12:04:56 2494062377mS CMCallEvt: 0.34181.0 -1 BaseEP: DELETE CMEndpoint f51ebc38 TOTAL NOW=4 CALL_LIST=0
12:04:56 2494062377mS CMExtnEvt: Extn13: CALL LOST (CMCauseNormal)
12:04:56 2494062378mS CMExtnEvt: Extn13: Extn(13) Calling Party Number() Type(CMNTypeUnknown) LINE APP ONLY
12:04:56 2494062378mS CMCallEvt: 0.34182.0 -1 Extn13.0: StateChange: END=X CMCSRinging->CMCSCompleted
12:04:56 2494062378mS CMExtnEvt: v=4 State, new=PortRecoverDelay old=Ringing,0,0,Extn13
12:04:56 2494062378mS CMExtnTx: v=13, p1=0
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=34182 in=0
Cause=16, Normal call clearing
Timed: 23/03/14 12:04
12:04:56 2494062379mS CMExtnEvt: Extn13: CMExtnHandler::SetCurrent( id: 34182->0 )
12:04:56 2494062379mS CMCallEvt: 0.34182.0 -1 Extn13.-1: StateChange: END=X CMCSCompleted->CMCSDelete
12:04:56 2494062379mS CMCallEvt: 0.34182.0 -1 BaseEP: DELETE CMEndpoint f51d81a0 TOTAL NOW=3 CALL_LIST=0
12:04:56 2494062380mS CMExtnEvt: Extn14: CALL LOST (CMCauseNormal)
12:04:56 2494062380mS CMExtnEvt: Extn14: Extn(14) Calling Party Number() Type(CMNTypeUnknown) LINE APP ONLY
12:04:56 2494062380mS CMCallEvt: 0.34183.0 -1 Extn14.0: StateChange: END=X CMCSRinging->CMCSCompleted
12:04:56 2494062380mS CMExtnEvt: v=5 State, new=PortRecoverDelay old=Ringing,0,0,Extn14
12:04:56 2494062381mS CMExtnTx: v=14, p1=0
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=34183 in=0
Cause=16, Normal call clearing
Timed: 23/03/14 12:04
12:04:56 2494062381mS CMExtnEvt: Extn14: CMExtnHandler::SetCurrent( id: 34183->0 )
12:04:56 2494062381mS CMCallEvt: 0.34183.0 -1 Extn14.-1: StateChange: END=X CMCSCompleted->CMCSDelete
12:04:56 2494062381mS CMCallEvt: 0.34183.0 -1 BaseEP: DELETE CMEndpoint f51fd2d8 TOTAL NOW=2 CALL_LIST=0
12:04:56 2494062382mS CMExtnEvt: Extn15: CALL LOST (CMCauseNormal)
12:04:56 2494062382mS CMExtnEvt: Extn15: Extn(15) Calling Party Number() Type(CMNTypeUnknown) LINE APP ONLY
12:04:56 2494062382mS CMCallEvt: 0.34184.0 -1 Extn15.0: StateChange: END=X CMCSRinging->CMCSCompleted
12:04:56 2494062382mS CMExtnEvt: v=6 State, new=PortRecoverDelay old=Ringing,0,0,Extn15
12:04:56 2494062383mS CMExtnTx: v=15, p1=0
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=34184 in=0
Cause=16, Normal call clearing
Timed: 23/03/14 12:04
12:04:56 2494062383mS CMExtnEvt: Extn15: CMExtnHandler::SetCurrent( id: 34184->0 )
12:04:56 2494062383mS CMCallEvt: 0.34184.0 -1 Extn15.-1: StateChange: END=X CMCSCompleted->CMCSDelete
12:04:56 2494062384mS CMCallEvt: 0.34184.0 -1 BaseEP: DELETE CMEndpoint f5202018 TOTAL NOW=1 CALL_LIST=0
12:04:56 2494062384mS CMCallEvt: END CALL:5475 (f51d12d8)
12:04:56 2494062384mS CMCallEvt: 3.4.1 -1 BaseEP: DELETE CMEndpoint f5211188 TOTAL NOW=0 CALL_LIST=0
12:04:56 2494062386mS CMMap: a=1.3 b=0.0 R0
12:04:56 2494062386mS CMExtnEvt: Extn10: Recover Timer reason=CMTRWrapUp
12:04:56 2494062386mS CMExtnEvt: v=1 State, new=Idle old=PortRecoverDelay,0,0,Extn10
12:04:56 2494062387mS CMExtnEvt: Extn11: Recover Timer reason=CMTRWrapUp
12:04:56 2494062387mS CMExtnEvt: v=2 State, new=Idle old=PortRecoverDelay,0,0,Extn11
12:04:56 2494062388mS CMExtnEvt: Extn12: Recover Timer reason=CMTRWrapUp
12:04:56 2494062388mS CMExtnEvt: v=3 State, new=Idle old=PortRecoverDelay,0,0,Extn12
12:04:56 2494062389mS CMExtnEvt: Extn13: Recover Timer reason=CMTRWrapUp
12:04:56 2494062389mS CMExtnEvt: v=4 State, new=Idle old=PortRecoverDelay,0,0,Extn13
12:04:56 2494062391mS CMExtnEvt: Extn14: Recover Timer reason=CMTRWrapUp
12:04:56 2494062391mS CMExtnEvt: v=5 State, new=Idle old=PortRecoverDelay,0,0,Extn14
12:04:56 2494062394mS CMExtnEvt: Extn15: Recover Timer reason=CMTRWrapUp
12:04:56 2494062394mS CMExtnEvt: v=6 State, new=Idle old=PortRecoverDelay,0,0,Extn15
12:04:55 2494062445mS RES: Sun 23/3/2014 12:04:55 FreeMem=60190660 59221924(1) CachedMem=968736 CMMsg=6(8) Buff=5200 1397 1000 12463 5 Links=6553 BTree=0 CPU=1/3/2854/19792/26838/1
12:04:55 2494062445mS RES2: (BE) IP 500 V2 8.1(69) Tasks=49 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=60 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=14 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
12:04:55 2494062446mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)

********** Warning: Logging to Screen Stopped **********
 
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Are the incoming lines analog? By default, if no incoming caller ID is available, the IP Office inserts the word "External" wherever ICLID information is normally displayed

Add SHOW_LINEID_NOT_OUTSIDE to NOUSER Source Numbers

 
Upvote 0 Downvote
If they are analog and it sounds like they are, make sure the provider does not have voicemail on the lines. This sounds like the provider sending a voicemail alert on the line causing it to ring the IPO.
 
Upvote 0 Downvote
8.1 (73) fixed this problem. Upgrade to the latest and you should be ok.
 
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