OK, weird problem really need some help.
I have a BCM400 r4, latest patches (SU & DU). Have a M7324 Digital set with KEM module. PRI for incoming and outgoing calls. This is the main receiptionist for the organization. She can receive calls fine and make local calls as well.
The problem is that her handset, and only her handset, will drop calls that are long distance. My first thought was that this is provider related or perhaps I have my dial plan screwed up or line pool access incorrect but here is why I think not:
1. It's only her handset. All others are fine.
2. Line monitor shows the call connects than then disconnects.
3. If I change her extension # to a different extension the problem resolves.
#3 is the weird thing. It will fix her problem for a few days and then it will revert back.
Her extension (600) is listed as a CAP and I considered trying to remove it to see what would happen. I can't figure out how to get it back to NONE. It won't let me.
I would also mention that we have Account Codes with our provider but again, all other handsets work fine with the codes. I honestly do not suspect it being the provider's problem though I do wonder if it has something to do with the account codes wigging out the handset.
Also, we have an analog trunk on the system and the extension can dial long distance fine when using that.
HELP!
I have a BCM400 r4, latest patches (SU & DU). Have a M7324 Digital set with KEM module. PRI for incoming and outgoing calls. This is the main receiptionist for the organization. She can receive calls fine and make local calls as well.
The problem is that her handset, and only her handset, will drop calls that are long distance. My first thought was that this is provider related or perhaps I have my dial plan screwed up or line pool access incorrect but here is why I think not:
1. It's only her handset. All others are fine.
2. Line monitor shows the call connects than then disconnects.
3. If I change her extension # to a different extension the problem resolves.
#3 is the weird thing. It will fix her problem for a few days and then it will revert back.
Her extension (600) is listed as a CAP and I considered trying to remove it to see what would happen. I can't figure out how to get it back to NONE. It won't let me.
I would also mention that we have Account Codes with our provider but again, all other handsets work fine with the codes. I honestly do not suspect it being the provider's problem though I do wonder if it has something to do with the account codes wigging out the handset.
Also, we have an analog trunk on the system and the extension can dial long distance fine when using that.
HELP!