WebTrends with DMZ?

[dave2korg]

All,

I have two web servers here at the office that reside on a dmz, I have WebTrends installed on a development machine that resides on the internal network and want to have it able to connect to 1 of the 2 mirrored web servers to grab logs for analysis.

I see the options for location, and i have the directories shared, yet webtrends fails when it tries to read the directories. (i can access the webservers directory share from the webtrends server)

does anyone have a suggestion? ftp ? database?

David McKissic
A+, Net+, i-net+, CCNA, CNE, CNA
Dell, Compaq, IBM, HP
Network Administrator

 

[Wullie]

Does webtrends run as a service? If so, you will need to make sure that the service runs under the identity of a user that has access to the network. (IE, an administrator)

Hope this helps

Wullie

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[dave2korg]

maybe i need to elaborate more. The two machines that run our websites are located on a DMZ, different subnet internally alltogether. They cannot communicate with the internal servers in any way other than FTP.

WebTrends runs on a development machine as a local system account, the service runs fine. I am only trying to access logfiles located on the webserver machines VIA FTP, but am having trouble actually getting webtrends to process these logfiles.

David McKissic
A+, Net+, i-net+, CCNA, CNE, CNA
Dell, Compaq, IBM, HP
Network Administrator

 

[imstillatwork]

so the fact that there are two servers doesn't matter, you can get the files, but you can't get webtrends to parse them?

Kevin

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[EmmJay80]

I may be confused, but it's suggested that the logs be on the webtrends analysis machine. Try coipying them to the local and then analyzing.

If you are already doing so, what errors are you getting.

 

[dave2korg]

all,

I set webtrends to access the logs via IIS Ftp. (although simple, it worked.)
To do this:
I set the IIS FTP Service to allow anon ftp access with read.
The home directory of the ftp account was the logs directory.
I set sharing on the directory to be shared to the ftp service account. ex: IUSR_FTPSERVICE
I verified by using anon access through an ftp program I was able to download and open the log files.

In WebTrends, I set the data source to pull any ex*.log from the directory and analyze it. (NOTE: since we run multiple sites, i set multiple datasources and directories with different analyze times)

Let me know if you guys have any further suggestions, or if my hair-pulling experience helped anyone.

David McKissic
A+, Net+, i-net+, CCNA, CNE, CNA
Dell, Compaq, IBM, HP
Network Administrator