Web pages printing reverse or negative font

[hughsie99]

I have a problem where when students print from the web, using IE6, the page will print as a photographic negative.

This can manifest in two ways - firstly the entire page will be black and the characters are white - not real economical on toner I'll tell you.
The second is that each character is a solid black box with white space for the actual char. So you end up with lines of little black squares containg white chars.

This has only started happening over the past week or so, and I'm wondering if it may have something to do with some updates that were released on our SUS server a week or so ago.

The machines are all Win2k Pro /SP4 and patched more or less upto date.

I can't pin it to a particular web page or machine.

Does anybody have a suggestion for this?

Regards
Tony Hughes

 

[Daveyboy2]

I would start troubleshooting this from the standpoint of a printing issue or a driver issue.

Is it one printer or multiple printers?
Has it been tested to other printers?
When you say students, do you mean every PC in a lab?

 

[bcastner]

1. In Internet Explorer, click Options on the View menu.
2. Click the Advanced tab, then click the Print Background Colors And Images check box to clear it.
After this change, the text on the page is printed in the standard format of black text on a white background.

 

[hughsie99]

Problem solved: - Cold reset the printer fixed it.

As suggested, proved it to be the printer rather than the driver.

Thanks to Daveyboy2 and bcastner for their input.

Tony Hughes