Web pages print in negative/ highlighted

[hughsie99]

Hi all,

We have been experiencing random web pages that when printed are the negative of what was on the screen.

That is, the entire page will either be black leaving the letters as white, or alternatively every character will be a little black box with the letter showing as white. So the printed line looks like a lot of jumbled tiny boxes.

But other things on the page will print fine - bizarre.

This doesn't happen all the time, and one machine will do it and the next won't to the same web address.

We use win2k sp4 with IE6, and are mostly up to date with our patches.

Any clues?

regards
Tony Hughes

 

[BillyRayPreachersSon]

Are they machines both using the same printer driver?

Are the print options for your browser set the same (printing of background images, etc)?

Dan


The answers you get are only as good as the information you give!

 

[hughsie99]

Hi Dan
My apologies for not providing enough info.

This is a University Library, so there are about 40 workstations affected. The machines all have the same drivers as they are imaged. Our image hasn't changed for about 2 years except for Windows updates. This problem only appeared about a week or so ago.

The machines are locked down fairly tight so students can't mess with settings etc.

Printing PDF's from the web works fine, but printing most HTML doesn't.

We use a proprietary pay to print system, which queues jobs, but still uses whatever printer drivers are installed on the workstation, which in this case is the Adobe Generic postscript driver and this has been working fine for the past few years to the same printer.

I'm about to change printer drivers as my next step and take it from there. What bugs me though is that I can only presume the last Windows update has done something to the printer driver.

regards and thanks
Tony Hughes

 

[hughsie99]

SOLVED:
Cold reset the printer fixed my problem.
Doh, Doh, and double Doh!