WD MY PASSPORT 0740 USB DRIVE NOT FOUND

[Evil8]

My son came to me yesterday with a WD My Passport 0740 USB Drive (p/n WDBACY5000ABK-01). He has been using it for about 6 months and plugged it in last night and it no longer comes up. I've tried both USB ports on my Dell Vostro 3550 Windows 7 x64 and I can see the drive in the Device Manger list and in Disk Management it lists as Disk 0 Unknown Not Initialized. Trying to do anything here gives me an I/O error. I tried another USB cord and that made no difference.

I tried plugging the drive into my Windows XP desktop (used several back and front USB ports) and it list under Device Manager, but no where else. I even tried a mac in the office next door.

I've tried the testdisc and EaseUS Partition Master Home Ed. These two utilities don't list the drive either.

When the drive initially gets plugged in, the light blinks (never stops) and for minute I can hear a noise like its spinning or maybe trying to spin? I have to run out now on a call, I'll grab a power booster cord, but I don't think that will help.

I've been scouring the internet for 2 hours looking for a workable solution can anyone here help?

 

[Evil8]

I can hear a noise when it's plugged in, but it doesn't sound right. It sounds like the motor is trying to spin the disk, but can't. I don't think it's worth any more effort. I do thank you all for your input. I did learn a couple of new things through this whole experience.

 

[kjv1611]

Well, there is always something else you can do with the old drive.

"But thanks be to God, which giveth us the victory through our Lord Jesus Christ." 1 Corinthians 15:57

 

[vacunita]

I can hear a noise when it's plugged in, but it doesn't sound right. It sounds like the motor is trying to spin the disk, but can't. I don't think it's worth any more effort. I do thank you all for your input. I did learn a couple of new things through this whole experience.

Sounds like there's not enough power to bring the disk out of the park position. Unless there some really important data there, you're right, its probably not worth any more effort.

Right - the electronics board controller that is screwed to the drive, not the sata interface area.

They are usually one and the same. The controller board screwed onto the drive, usually has the sata connectors soldered onto it, so they come off with the controller board. In this case the connectors weren't sata but a usb mini connector.






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Phil AKA Vacunita
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Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.

Web & Tech

 

[BionicJohn]

You can use the WD's "Data Lifeguard Diagnostic for Windows" to check the drive, especially if you think it's not working.

Start here:

http://support.wdc.com/product/download.asp?level1=2&lang=en

Download here:

http://support.wdc.com/product/download.asp?groupid=605&sid=3&lang=en

If the test outcome is "FAIL", you can get an RMA from WD here:

http://support.wdc.com/warranty/index.asp?wdc_lang=en

Your new drive should be with you within a week or so. The only cost is packaging to WD's spec (the original box should do) and postage to your local WD depot.



Iechyd da! John
Glannau Mersi, Lloegr.

 

[goombawaho]

To quote the OP:

I don't think it's worth any more effort.

He's at peace that the drive has passed away. We did what we could do, but alas..............