does anyone know of any reason why the Treo would have problems opening a wav file being emailed from IP office voicemail pro. Seems like a Treo problem, but if it can be fixed simply on my system, why not? The user can save the file and play it, but they can't open it from the email and play it. Can I change the vmail pro file settings for the attachments? Should I just tell the customer to call Treo?
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wav email attachments not playable on Treo 1
- Thread starter piethief
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kwing112000
Vendor
Are you using IMs or just SMTP forwards. I have people with newer black berrys that play just fine.
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We had this issue - We have Sprint and several different Treo models. You have to get the wav file to play as a Voice Memo on the Treo. Its one of those 'do it once and it will always work this way' setups. Not too tricky to do, and everyone that did this has it working now.
1. From the email screen, select and open the email with the wav attachment.
2.At the bottom of the screen, you'll see the wav attachment. With the stylus, tap the icon to the left of the message to bring up these options:
View
Select Viewer
Save to Card
3. Choose "Select viewer"
4. Choose "Voice memo" in the drop down box
5. Click "View" to play the message
6. The message will transfer and be stored on the Treo.
7. The Voice Memo player will open and you can tap the play button to listen to the message (make sure the Treo speaker is turned on)
8. The message will be stored on the Treo as a wav file; to delete, highlight the message, tap at the top on "Voice memo" and you'll get a drop down box that will allow you to choose to delete the message.
You should only need to set this up once. Next time you receive a wave file, tap the wav file icon and the "view" to play the message.
Hope that helps you!
1. From the email screen, select and open the email with the wav attachment.
2.At the bottom of the screen, you'll see the wav attachment. With the stylus, tap the icon to the left of the message to bring up these options:
View
Select Viewer
Save to Card
3. Choose "Select viewer"
4. Choose "Voice memo" in the drop down box
5. Click "View" to play the message
6. The message will transfer and be stored on the Treo.
7. The Voice Memo player will open and you can tap the play button to listen to the message (make sure the Treo speaker is turned on)
8. The message will be stored on the Treo as a wav file; to delete, highlight the message, tap at the top on "Voice memo" and you'll get a drop down box that will allow you to choose to delete the message.
You should only need to set this up once. Next time you receive a wave file, tap the wav file icon and the "view" to play the message.
Hope that helps you!
- Thread starter
- #9
We're having the same problem - although some wav files play and others crash the device (755p). I discovered that files of audio format 'PCM' do play while 'IMA ADPCM' don't. I have no idea what these mean (I thought a wav files was just a wav file) but it may help someone. - vdJ
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