Hi There,
good day. i am new to IP Office 500 and SIP Lines.
few days ago, we have an issue with our Phone system when people tried to call outside, they got Waiting for Line displayed in they AVAYA 5410 phone.
i check the System Status, and i got an error: "No Free Channels were available Outgoing group ID 91."
then on the logs I found the below details,
“148102068mS CMCallEvt: 0.595697.0 116301 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
148102068mS CMCallEvt: 0.595701.0 116301 ARS for SIP: StateChange: END=T CMCSIdle->CMCSOffering
148102069mS CMCallEvt: 0.595697.0 116301 TargetingEP: RequestEnd 0.595701.0 116301 ARS for SIP
148102070mS CMCallEvt: 0.595701.0 116301 ARS for SIP: StateChange: END=B CMCSOffering->CMCSOverlapRecv
148102070mS CMARS: FORM: SIP - Received Number: Number
148102070mS CMARS: FOUND A SHORT CODE - short_code: 1N; - Tel: 1N"@SIP Provider" - Called_Party: Number@SIP_Provider - Line Group Id: 91
148102070mS CMARS: FindActiveARSByGroupID GroupID=91 - Not Found
148102071mS CMCallEvt: Cannot reserve a codec for Bend, aend is 0.595696.0 116301 EXTNName.0
148102071mS CMARS: LINE with group ID: 91 HAS NO CHANNEL: 34 - ATTEMPT OTHER TARGETS
148102072mS CMCallEvt: Cannot reserve a codec for Bend, aend is 0.595696.0 116301 SujataJain.0
148102072mS CMARS: No Alternate ARS Or User Priority lower than ARS Priority - Remain on the Current Form: SIP
148102072mS CMARS: CMARSTargetingBusy
148102072mS CMCallEvt: 0.595701.0 116301 ARS for SIP: StateChange: END=B CMCSOverlapRecv->CMCSAccept
148102073mS CMCallEvt: 0.595696.0 116301 SujataJain.0: StateChange: END=A CMCSDialled->CMCSRingBack
148102073mS CMExtnEvt: v=1 State, new=Alerting old=Proceeding,0,0,EXTNName
148102073mS CMExtnTx: v=2100, p1=0
CMProgress
Line: type=DigitalExtn 2 Call: lid=0 id=595696 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Display [WAITING_FOR_LINE]
Timed: 24/03/14 16:28”
I was suspecting that maybe we fully used our SIP Licenses, but when I check the License Status, there is no indication that the SIP Trunk Channels got congested.
I need help figure out what was the cause of this issue and prevent it in the future.
Many thanks!
good day. i am new to IP Office 500 and SIP Lines.
few days ago, we have an issue with our Phone system when people tried to call outside, they got Waiting for Line displayed in they AVAYA 5410 phone.
i check the System Status, and i got an error: "No Free Channels were available Outgoing group ID 91."
then on the logs I found the below details,
“148102068mS CMCallEvt: 0.595697.0 116301 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
148102068mS CMCallEvt: 0.595701.0 116301 ARS for SIP: StateChange: END=T CMCSIdle->CMCSOffering
148102069mS CMCallEvt: 0.595697.0 116301 TargetingEP: RequestEnd 0.595701.0 116301 ARS for SIP
148102070mS CMCallEvt: 0.595701.0 116301 ARS for SIP: StateChange: END=B CMCSOffering->CMCSOverlapRecv
148102070mS CMARS: FORM: SIP - Received Number: Number
148102070mS CMARS: FOUND A SHORT CODE - short_code: 1N; - Tel: 1N"@SIP Provider" - Called_Party: Number@SIP_Provider - Line Group Id: 91
148102070mS CMARS: FindActiveARSByGroupID GroupID=91 - Not Found
148102071mS CMCallEvt: Cannot reserve a codec for Bend, aend is 0.595696.0 116301 EXTNName.0
148102071mS CMARS: LINE with group ID: 91 HAS NO CHANNEL: 34 - ATTEMPT OTHER TARGETS
148102072mS CMCallEvt: Cannot reserve a codec for Bend, aend is 0.595696.0 116301 SujataJain.0
148102072mS CMARS: No Alternate ARS Or User Priority lower than ARS Priority - Remain on the Current Form: SIP
148102072mS CMARS: CMARSTargetingBusy
148102072mS CMCallEvt: 0.595701.0 116301 ARS for SIP: StateChange: END=B CMCSOverlapRecv->CMCSAccept
148102073mS CMCallEvt: 0.595696.0 116301 SujataJain.0: StateChange: END=A CMCSDialled->CMCSRingBack
148102073mS CMExtnEvt: v=1 State, new=Alerting old=Proceeding,0,0,EXTNName
148102073mS CMExtnTx: v=2100, p1=0
CMProgress
Line: type=DigitalExtn 2 Call: lid=0 id=595696 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Display [WAITING_FOR_LINE]
Timed: 24/03/14 16:28”
I was suspecting that maybe we fully used our SIP Licenses, but when I check the License Status, there is no indication that the SIP Trunk Channels got congested.
I need help figure out what was the cause of this issue and prevent it in the future.
Many thanks!