Wanting to add terminal to res3700 1

[jeffnLR]

Hi all I am somewhat new to micros and i am wanting to possibly add a terminal or 2.. I have noticed that my current terminals run on windowsCE and i dont have a lot of experience with it tho i understand its kind of a stripped down version of xp.. So do i have to use windowsCE? I am wanting to try using a tablet pc with micros installed on it.. Can i use a tablet pc with res3700? Can it have windows 7/8 on it? Any help or point me in the right direction is appreciated! Also will I have to buy another license for the extra terminal from my micros dealer?

Thanks!
Jeff

 

[Moregelen]

The highest version of officially supported Win32 client with Micros is Windows 7, though I did successfully get it running on a Windows 8 tablet. If you really want to go that route, go Windows 7.. if you can't find one with Windows 7, make sure you have Windows 8 not Windows RT; a lot of vendors aren't differentiating clearly enough.

To check how many licenses you have, open the License Manager. The quickest way is to open the run manager (Windows Key + R) and type licmanager. You can also find it through the start menu: Start -> All Programs | MICROS Applications | Utilities | License Manager.

Once you open this, go to the POS 3700 tab. On the right hand side, you will have the list of license codes, and above that you will have three additional tabs. Click the Clients tab. While you might have more license codes than are listed, most micros installers put them all in. Check how many you have listed and compare to how many workstations you have in use... if they are all in use, you will need another code. If they aren't all in use, you can add either a CE or Win32 client without needing another code. Even if they are all in use, it is possible that you have an additional license code, but you'll need someone who has access to the Micros website to check for you. You'll have to give them your key number for that.

Let me know if you have the spare license code and I can walk you through setting it up on your tablet. As a note, for the wireless, it will be infinitely easier if the wireless is just a bridge into the MICROS network, but be careful with that. Go for something secure like WPA2 AES. Once your Micros network is in the air, you increase your chances of being breached, but with proper precautions (hidden SSID and a good password) can offset that enough to make it 'secure enough'.

 

[jeffnLR]

Hey Moregelen and Thanks! Well that sounds good... I would have to run a few new wireless routers because we currently share wifi with customers. But the tablet is further in the future than trying to setup a extra terminal behind the bar. I am curious about possibly moving a current install to a different terminal (there is res3700 installed on the back office pc.. Which isnt needed in the office) Could i move that install to a win7 pc i build? Could i just transfer the license off the office pc and to the new terminal? We dont have a software contract with the local micros dealer so i am going to have to get as much info from here as i can. Also is it pretty easy to find the micros install file ill need to put on the new pc?

Thanks again for the help!
Jeff

 

[Moregelen]

The MICROS server does not consume a client license code despite providing access to FOH; you can't move it.

If you truly do have a second computer in the back with Micros on it IN ADDITION to your server, then yes, you can do whatever you want with that license. Micros does not differentiate Win32 and WinCE licenses.

 

[Moregelen]

To answer your second question: The Win32 CAL package is very easy to get; its been posted quite a few times on this website, though I can always post a link to my Google drive again.

 

[jeffnLR]

It is the server i am talking about.. Its got the full interface that the servers use out at the terminals.. I currently dont have internet access at the business but am going there tonight ... so i will check the licenses when i get there.. Any ideas about how much it is to buy a single software licenses?

 

[Moregelen]

Depends. If your foundation level isn't high enough and you are already at the max workstations, you will have to also purchase a foundation license. Assuming you don't have to purchase that, a single client license is $895.00, at least at my company. The price fluctuates between stores of course given that there is a mark up from at-cost. I have no idea what that is; I don't actually handle sales.

I wouldn't be all that surprised if you have an extra license. It really depends on when you bought it. A lot of packages end you up with an extra license in order to save money; for exmaple, a 4 terminal kit is probably cheaper than buying 3 terminals by themselves, so even if a new store only needs 3 terminals we would sell them the 4-kit. All depends on what was available when the system was purchased.

If the place isn't even open and you want to test things before deciding to ditch a terminal, you can always slap the system back into demo mode. Only do that if you aren't open of course.

 

[jeffnLR]

Hey... Ok ill have to look into our foundation level, im guessing ill have to call to get that info? We currently have 4 terminals running. So i will cross my fingers and find out in a few hours if there is an extra license code listed. Im going to say this system was prolly bought in 2010. The business before us opened up around then and we took over the equipment about a year ago.
We are reopening on the 30th of this month with a new menu etc.. Ive never used "demo" mode.. do i need to do that? And im guessing any version of win7 will work? Vista? 32bit-64bit home or pro doesnt matter?

Thanks again!
Jeff

 

[Moregelen]

Windows 7, NOT Vista. 32 or 64 bit works; Micros is a 32 bit application. You can also go Windows XP, but you'd then have to replace it next year, so just go Windows 7.

Foundation level is shown in your license manager; it controls how many licenses you can buy.

Demo mode is easy; you just change the first line of your customer receipt to 'MICROS DEMO SYSTEM', reload the database and licmanager, and it licenses you for everything and unlimited terminals.

 

[jeffnLR]

Ok.. so i am on foundation level 2 and i have 6 activation ids im guessin that means i can add 2 terminals?

 

[jeffnLR]

Also.. im going to try and find my version # of 3700 im running.. i read it has to be ver 5.1 to run windows 7.. is that correct?

 

[jeffnLR]

Sorry to keep reposting.. i really appreciate you helping me with this. I just found or am pretty sure im running 4.9.4.29. Something.. i did notice a check for updates link under micros utilities.. is it free to update and is it just that easy or are there some precautions i need to take? If your willing to help me get another terminal up and running, i will start building a pc tommorow with win7 on it. What do you say?

 

[Moregelen]

You shouldn't need RES 5 to run the client. For the server, yes, but the Win32 client should work. I can set up a RES 4 lab sometime this week and test before you invest if you'd like; I've never tried putting a Windows 7 CAL client on a RES 4 box but I see no reason it wouldn't work.

Did the two extra codes have green check marks next to them?

 

[jeffnLR]

Cool.. im going to go ahead and build the pc with win7 pro.. if for some reason it cant be used i will use it with my aloha setup at the other restaraunt.. i have to get all my alohas updated to win7 pro anyways before xp expires..
Are all my micros that are on windowsCE going to need to be changed out when xp expires?

 

[Moregelen]

No, the expiration does not apply to WinCE. If you have Workstation 4's you have to upgrade to WS4LX by... 2016 I think.

If you're using Eclipse workstations, those have Windows XP on them, so you will have to replace those. I've installed a bunch of sites, usually hotel front desks, with those little dell and hp all in one touchscreens, though this was always in the course of an upgrade to RES 5 so I'm unsure still if RES 4 can CAL a Win7 client. The sites that have done it really like it. They actually look better than the workstations.

 

[jeffnLR]

Cool.. all 4 workstations are on winCE so guess i wont worry about that till 2015.. so your saying that my version 4.9.4 may not work with win7? Is it free to upgrade to 5?
Thanks for all the help!

 

[Moregelen]

I think it will but I've never tried, so I can't say for sure.

You don't necessarily have to upgrade your workstations; what kind are they?

RES 5 is not free but you only have to upgrade the 3700 license code. If you're using any of the extra features like KDS or GSS or Labor Management they also have upgrade licenses you have to purchase. Your other basic licenses like ca/Edc, sim/Pms, client licenses, etc carry over.

 

[jeffnLR]

Hey.. not realling using the extra features.. i looked on the back of one of the terminals.. its a micros model workstation 5a..
so i could possibly just update a certain component of res3700 for free?

 

[jeffnLR]

Also just thought of something.. my server is running xp.. guess ill have to do something about that next year..

 

[Moregelen]

You don't need to upgrade the WS5A. Their expiration is so far out right now they haven't even announced a date; I'm not even sure of a year. Upgrading to windows 7 for your server will require an upgrade license. It's technically required by PCI and it's one of the easier requirements to meet... Doing so will make you 'more' PCI. Having read more into PCI recently I've found it's basically impossible to be 100% PCI compliant! but that doesn't mean you shouldn't do what you can.

Unfortunately the upgrade from 4 to 5 isn't so simple compared to upgrading within a major version, so you probably will need someone's help for that. If you think you can handle it and have a windows 7 box, you can stage the upgrade yourself without needing the upgraded key; you'll have to leave it in demo mode until you get the upgraded key.

You have to consider your time constraints. While I could have it upgraded and ready on a res 5 box within a day, I do this for a living currently and know what most of the hiccups are caused by. Now is an excellent time for you to do an upgrade if you're closed, but you'll have to commit to it soon if you want to get the license key quickly enough. And if you run into any major problems it could cause delays in inputting your menu and training. Plus the dealer you work with might not be all that willing to sell just an upgraded key.

If you're determined to do it yourself I would definitely get a windows 7 box and stage the res 5 server right away so any problems are taken care of quickly. There are also a bunch of undocumented little "you need to do this" gotchas for windows 7 & RES 5.