Wallboard Report

[frankieg]

Hi All

Is it possible to have a wallboard display ( Ultralink ) running either CMS or BCMS show total calls waiting for about 10 VDN's. I dont need to see which vdn's they are queing for just the total amount.Also the display must show longest call waiting , availiable agents and abandoned calls.

thanks in advance

 

[frankieg]

Anyone know? Please!

 

[LOD]

sec=4
Hi

Idon´t know if you find a solution ,
here I have one report with sum(ACDCALLS),sum(INCALLS),sum(ABNCALLS),
sum(INRING+INQUEUE),max(OLDESTCALL)

maybe this help you
regards Andre

Report:
"
input=(
type=R
num_fld=( format=0 multi_value=1 name=Input1 require=1 syn=vdn tab=20 text="VDNs:" type=vdn var=$G20 )

select=( name="VDN" db=R
text="select
SUM(INCALLS),
SUM(ACDCALLS),
SUM(ABNCALLS),
SUM(INRING+INQUEUE),
MAX(OLDESTCALL)"
from=from tablist=cvdn
where=where text="ACD=$acd and $eVDN;20;"


"