Wall Board Call Center Stats

[cmcdan1523]

Does anyone have a suggestion on a solution to provide real-time stats to a call center. We have an Avaya G3 and use CentreVu for the call stats.
Using a wall board would be ok and I would like to hear the names of manufacturers that you are happy with.
The preferred solution would be to provide scrollong stats on the agents desktops, but I dont know if this is even possible.
Thanks for your suggestions.

 

[Steve852]

We used Symon Communication linked into CMS to dispay real time stats on wallboards. They also provide a 'Tray View' solution which is displayed on the desktop.

 

[dmoore7648]

Spectrum Corp. and its UltraLink II is probably the premier wallboard software on the market. It can be expensive depending on what options you want but it works great. Just do not let them talk you into V-Display. It sucks….

http://www.specorp.com/

 

[GuzaPasha]

I suggest not using Spectrum's V-display, as dmoore7648.

GuzaPasha